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- Tasks: Provide front-line customer service and assist with important life events.
- Company: Join the friendly team at Wiltshire Council, committed to inclusion and support.
- Benefits: Competitive salary, supportive work environment, and commitment to employee welfare.
- Other info: Fixed hours with opportunities for personal growth in a welcoming workplace.
- Why this job: Make a real difference in people's lives during key moments.
- Qualifications: Excellent communication skills and a passion for customer care.
The predicted salary is between 27254 - 28598 £ per year.
Salary: £27,254 - £28,598 pro rata
Hours per week: 21 hours
Interview date: Week Commencing Monday 8 June 2026
Do you want to help our customers through some of the most important times in their lives? An exciting opportunity has arisen to join our friendly Registration team based in Trowbridge Registration Office. You will be part of our very busy Registration Customer Officer team, providing the department’s front-line customer service. You will arrange appointments for customers with the registrars; deal with inquiries, take bookings for marriages, civil partnerships, citizenship, and other discretionary ceremonies plus any other administrative tasks associated with the role.
We are looking for someone with excellent communication and interpersonal skills, who can relate tactfully and sensitively to our customers during key life events and who can demonstrate high standards of customer care. You will have the ability to work accurately and quickly, be well organised and methodical; paying close attention to detail when working under pressure. You will be a team player, happy to assist colleagues throughout the department and council as and when necessary.
The post is for 21 hours per week, working from 08:30 to 16:30 on Monday, Tuesday, and Friday of each week (fixed days, office-based).
Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location. We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.
Contact details: Sarah Bradley, Deputy & Superintendent Registrar at Sarah.Bradley@wiltshire.gov.uk
Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.
Application criteria: Please download and read the role description and person specification carefully before you apply. We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Statement of commitment to equality and inclusion: Disability Confident Employer
Application process: Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura). Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission. Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.
Registration Customer Officer in Trowbridge employer: Wiltshire
Contact Detail:
Wiltshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registration Customer Officer in Trowbridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out Wiltshire Council's values and ethos. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Registration Customer Officer, you'll need to be tactful and sensitive. Role-play common scenarios with a friend to boost your confidence and ensure you can handle customer inquiries smoothly.
✨Tip Number 3
Be prepared to showcase your organisational skills! Think of examples from your past experiences where you've successfully managed multiple tasks under pressure. This will demonstrate your ability to work accurately and methodically.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Wiltshire Council team. Don’t forget to check your spam folder for any updates from us!
We think you need these skills to ace Registration Customer Officer in Trowbridge
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start writing your application, make sure to read the job description and person specification carefully. This will help us understand what we're looking for and ensure your application aligns with our needs.
Showcase Your Communication Skills: As a Registration Customer Officer, excellent communication is key. Use your application to highlight your interpersonal skills and any relevant experiences where you've successfully interacted with customers or handled sensitive situations.
Be Authentic: While it’s tempting to use AI tools for assistance, we value authenticity. Make sure your application reflects your genuine experiences and motivations. We want to get to know the real you!
Apply Through Our Website: To ensure your application is considered, please apply through our official website. This helps us keep track of all applications and makes the process smoother for everyone involved.
How to prepare for a job interview at Wiltshire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Registration Customer Officer. Familiarise yourself with the types of ceremonies you'll be dealing with and the importance of customer service in these sensitive situations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication and interpersonal skills, prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Think about how you can demonstrate your ability to relate tactfully and sensitively to customers during key life events.
✨Be Organised and Detail-Oriented
The job demands accuracy and attention to detail, especially when working under pressure. During the interview, share specific instances where your organisational skills made a difference. You might want to mention how you manage your time effectively or how you ensure all details are correct when handling bookings.
✨Emphasise Teamwork and Support
As a team player, it's important to convey your willingness to assist colleagues. Prepare to discuss how you've collaborated with others in previous roles and how you contribute to a positive work environment. Highlighting your commitment to supporting your team will resonate well with the interviewers.