At a Glance
- Tasks: Support workforce development by providing essential admin for training and OD processes.
- Company: Join Wiltshire Council, a friendly workplace with a strong community focus.
- Benefits: Competitive salary, hybrid working model, and a commitment to inclusion and diversity.
- Other info: Be part of a team that values positive relationships and promotes a culture of respect.
- Why this job: Make a real difference in workforce development while enjoying a supportive work environment.
- Qualifications: Strong IT skills, office experience, and ability to handle pressure and deadlines.
The predicted salary is between 25989 - 26824 £ per year.
The Organisational Development (OD) team plays a crucial role in helping the council develop a flexible, highly skilled and capable workforce. Our goal is to ensure we have the right people, with the right skills and attitudes, in the right jobs, at the right time. The OD team also supports our communities by delivering training externally across Wiltshire.
The OD Assistant supports these goals by providing essential administrative support for key OD processes, training and workforce development initiatives. You will be providing support to the team by handling internal and external enquiries by phone, email and our internal helpdesk regarding learning, development and training requirements. You will be inputting courses onto Oracle, our Learning Management System (LMS), and our externally focused business websites and maintaining finance spreadsheets. You will process varied information, maintain databases, promote our external training arm, Wiltshire Training, and provide excellent customer service.
This role requires a high standard of IT skills, particularly in Microsoft Office programs, along with general office experience within a large, complex organisation. The ideal candidate must be flexible and able to respond to competing demands, prioritising their workload accordingly. Experience operating under pressure and meeting tight deadlines is important, as is demonstrable experience using social media for marketing purposes.
If you have a passion for supporting workforce development and possess the necessary skills and experience, we invite you to apply for this rewarding position.
Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location. We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. We are a Disability Confident Employer.
OD Assistant in Trowbridge employer: Wiltshire
Wiltshire Council is an excellent employer that fosters a supportive and inclusive work environment, prioritising employee well-being and professional growth. With a commitment to a 'One Council' ethos and a hybrid working model, staff enjoy flexibility while contributing to meaningful workforce development initiatives. The council values diversity and actively promotes a culture of respect, making it an ideal place for those passionate about making a positive impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land OD Assistant in Trowbridge
✨Tip Number 1
Get to know the OD team and what they do! Research their projects and initiatives so you can speak confidently about how you can contribute. This shows genuine interest and helps you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling enquiries and providing customer service, role-play common scenarios with a friend. This will help you feel more prepared and relaxed when it comes to the real deal.
✨Tip Number 3
Show off your IT skills! Brush up on Microsoft Office and any other relevant software before the interview. You might even want to prepare a quick demo of how you would input courses onto Oracle or manage finance spreadsheets.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our friendly team at Wiltshire Council. Don’t miss out on this opportunity!
We think you need these skills to ace OD Assistant in Trowbridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the OD Assistant role. We want to see how you can contribute to our mission of developing a skilled workforce!
Show Off Your IT Skills:Since this role requires strong IT skills, especially in Microsoft Office, don’t forget to mention any relevant experience you have. We love seeing candidates who are tech-savvy and can handle our Learning Management System with ease.
Demonstrate Your Customer Service Skills:As you'll be handling enquiries and providing support, it's crucial to showcase your customer service experience. Share examples of how you've gone above and beyond to help others – we value that here at StudySmarter!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our friendly team!
How to prepare for a job interview at Wiltshire
✨Know Your OD Basics
Familiarise yourself with the key functions of the Organisational Development team. Understand how they contribute to workforce development and training initiatives. This will help you demonstrate your enthusiasm for the role and show that you’re aligned with their goals.
✨Show Off Your IT Skills
Since the role requires a high standard of IT skills, particularly in Microsoft Office, be prepared to discuss your experience with these tools. Bring examples of how you've used them in previous roles, especially in managing databases or spreadsheets, to highlight your capabilities.
✨Customer Service is Key
Prepare to discuss your customer service experience, especially in handling enquiries. Think of specific examples where you provided excellent service, managed competing demands, or resolved issues effectively. This will showcase your ability to thrive under pressure.
✨Be Ready to Talk Social Media
As the role involves promoting external training, be ready to discuss your experience with social media for marketing purposes. Share any successful campaigns or strategies you've implemented, as this will demonstrate your understanding of modern marketing techniques.
