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- Tasks: Manage repair requests and ensure smooth communication with tenants and contractors.
- Company: Local council organisation in Trowbridge focused on community service.
- Benefits: Full-time, permanent role with a friendly team and job security.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Strong administrative skills and a passion for helping others.
- Other info: Join a supportive team dedicated to high customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
A local council organization in Trowbridge is seeking a Customer Contact Officer to manage repair requests, prioritize tasks, and ensure effective communication with tenants and contractors. The position requires strong administrative skills and a solid understanding of customer service. This role offers a full-time, permanent opportunity within a friendly team committed to community service and high customer satisfaction.
Housing Repairs: Frontline Customer Support & Coordination in Trowbridge employer: Wiltshire
Contact Detail:
Wiltshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Repairs: Frontline Customer Support & Coordination in Trowbridge
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with the community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about effective communication, try role-playing common scenarios you might face as a Customer Contact Officer. This will help you feel more confident when discussing your approach during the interview.
✨Tip Number 3
Be ready to showcase your administrative skills. Think of examples from your past experiences where you successfully managed tasks or resolved issues. We want to hear how you prioritise and keep things organised, so have those stories at the ready!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining our friendly team dedicated to community service.
We think you need these skills to ace Housing Repairs: Frontline Customer Support & Coordination in Trowbridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and administration. We want to see how your skills match the role of a Customer Contact Officer, so don’t hold back!
Showcase Your Communication Skills: Since this role involves liaising with tenants and contractors, it’s crucial to demonstrate your strong communication abilities. Use examples from your past experiences where you’ve effectively managed customer interactions.
Highlight Your Organisational Skills: As a Customer Contact Officer, prioritising tasks is key. Share specific instances where you’ve successfully managed multiple responsibilities or projects at once. We love to see how you keep everything running smoothly!
Apply Through Our Website: We encourage you to submit your application through our website for a seamless process. It’s the best way for us to receive your details and get you on board with our friendly team in Trowbridge!
How to prepare for a job interview at Wiltshire
✨Know Your Stuff
Make sure you understand the ins and outs of housing repairs and customer service. Brush up on common repair issues and how to communicate effectively with both tenants and contractors. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Admin Skills
Since strong administrative skills are key for this position, be prepared to discuss your experience with task prioritisation and organisation. Bring examples of how you've managed multiple requests or projects simultaneously, and how you ensured everything ran smoothly.
✨Emphasise Teamwork
This role is all about working within a friendly team, so highlight your ability to collaborate and communicate effectively. Share stories that demonstrate your teamwork skills, especially in high-pressure situations where customer satisfaction was paramount.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the council's approach to community service, and how success is measured in this role. This shows your genuine interest and helps you gauge if it’s the right fit for you.
