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- Tasks: Assist customers with housing repairs and manage requests efficiently.
- Company: Join Wiltshire Council, a friendly and inclusive workplace.
- Benefits: Enjoy a supportive environment with great benefits and career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong admin skills and proficiency in MS Office required.
- Other info: Embrace a diverse culture focused on inclusion and safeguarding.
The predicted salary is between 28800 - 43200 £ per year.
We are excited to be offering an opportunity within our Customer Support team to provide assistance, instruction and information to groups and individuals using Council services and facilities. As a Customer Contact Officer, you will manage repair requests, diagnose issues, and prioritise different tasks.
Your responsibilities will include:
- Recording accurate repair requests
- Authorising emergency works
- Identifying rechargeable repairs
- Coordinating with surveyors and contractors
- Monitoring progress
- Assisting tenants in resolving minor issues
- Scheduling appointments
- Handling invoice payments
- Ensuring accurate data recording and reporting
We are looking for a candidate with a strong administrative background and excellent working knowledge of MS Office. Your ability to effectively use your initiative when dealing with challenging situations is essential as this role involves predicting resource needs and maintaining high customer satisfaction through effective communication and problem solving.
We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
This role may be subject to certain successful security checks; please see the role description for more information.
Customer Contact Officer in Trowbridge employer: Wiltshire
Contact Detail:
Wiltshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Officer in Trowbridge
✨Tip Number 1
Get to know the company! Research Wiltshire Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Contact Officer, you'll need to handle various situations with ease. Role-play common scenarios with friends or family to boost your confidence and refine your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider knowledge and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our friendly team at Wiltshire Council.
We think you need these skills to ace Customer Contact Officer in Trowbridge
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've helped others and resolved issues in the past, as this role is all about assisting our community.
Be Clear and Concise: When filling out your application, keep your language straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your administrative background and familiarity with MS Office, as these are key aspects we’re looking for.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Wiltshire
✨Know Your Stuff
Make sure you understand the role of a Customer Contact Officer inside out. Familiarise yourself with housing repairs, common issues tenants face, and how to effectively communicate solutions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Admin Skills
Since this role requires a strong administrative background, be ready to discuss your experience with MS Office and any relevant software. Bring examples of how you've managed tasks, recorded data accurately, and prioritised workloads in previous jobs. This will demonstrate your organisational skills and attention to detail.
✨Practice Problem-Solving Scenarios
Think about potential challenges you might face as a Customer Contact Officer, like dealing with difficult tenants or urgent repair requests. Prepare some examples of how you've successfully navigated similar situations in the past. This will showcase your initiative and ability to maintain high customer satisfaction.
✨Emphasise Teamwork and Communication
This role involves coordinating with surveyors and contractors, so highlight your teamwork and communication skills. Be ready to share experiences where you've worked collaboratively to resolve issues or improve processes. This will show that you can thrive in a 'One Council' ethos environment.
