At a Glance
- Tasks: Support vulnerable adults by providing information and advice in a fast-paced environment.
- Company: Join Wiltshire Council, a friendly and inclusive workplace dedicated to community support.
- Benefits: Competitive salary, hybrid working model, and a commitment to employee wellbeing.
- Other info: Opportunity for career growth in a supportive, multi-disciplinary team.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in social care and customer service with strong communication skills.
The predicted salary is between 29064 - 31022 £ per year.
Salary: £29,064 - £31,022 per annum
Hours per week: 37 hours
Temporary/Fixed term: Until March 2029
Interview date: Week Commencing Monday 15 June 2026
This is an excellent opportunity for you to demonstrate your customer service skills and gain knowledge within a social care setting in our supportive, collaborative and multi-disciplinary Advice and Contact team. Our key focus is to support Wiltshire’s vulnerable adults to live as independently as possible, within the community. This holistic approach and the support that you will offer will be essential in the service achieving this.
As an Information Officer, you will be part of a team that responds to Adult Social Care enquiries and concerns via telephone, email and online referrals. You will be responsible for actioning referrals and providing high-quality information, advice and signposting.
To thrive in this exciting and rewarding role, we seek candidates with social care and customer service experience who have the ability to work as part of a team in a busy and fast-paced environment. You will need good listening and communication skills to build effective relationships with vulnerable adults and display a courteous and professional attitude, as well as excellent IT skills and the ability to analyse and prioritise work.
Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location. We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.
Contact details: Lorraine Janes, Team Manager, at Lorraine.Janes@wiltshire.gov.uk
Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.
Application criteria: Please download and read the role description and person specification carefully before you apply. We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.
While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Statement of commitment to equality and inclusion: Disability Confident Employer
Application process: Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura). Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission. Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.
CA07-1323 Information Officer in Trowbridge employer: Wiltshire
Wiltshire Council is an exceptional employer that prioritises a supportive and inclusive work environment, fostering positive relationships among staff. With a commitment to employee growth and a hybrid working model, team members can enjoy flexibility while making a meaningful impact on the lives of vulnerable adults in the community. Our 'One Council' ethos ensures that everyone feels valued and engaged, making it a rewarding place to develop your career in social care.
StudySmarter Expert Advice🤫
We think this is how you could land CA07-1323 Information Officer in Trowbridge
✨Tip Number 1
Get to know the company! Research Wiltshire Council and their values. Understanding their 'One Council' ethos will help you connect your skills and experiences to what they’re looking for.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting vulnerable adults, think of examples from your past where you’ve provided excellent service or support. Be ready to share these during your interview.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific scenarios related to social care. This will show that you can think on your feet and are ready for the fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Wiltshire Council.
We think you need these skills to ace CA07-1323 Information Officer in Trowbridge
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start writing your application, take a good look at the job description. It’s packed with clues about what we’re looking for, so make sure you understand the role and how your skills fit in.
Showcase Your Customer Service Skills:Since this role is all about supporting vulnerable adults, highlight your customer service experience. Share specific examples of how you've helped others in previous roles to demonstrate your ability to connect and communicate effectively.
Be Authentic:While it’s tempting to use AI tools for help, we really want to hear your genuine voice. Make sure your application reflects your true experiences and motivations – that’s what will make you stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and you’ll find all the necessary details there to guide you through the process.
How to prepare for a job interview at Wiltshire
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Information Officer. Familiarise yourself with the key responsibilities, especially around customer service and social care. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare specific examples from your past experiences that highlight your customer service skills and ability to work in a team. Think about situations where you've helped vulnerable individuals or resolved conflicts, as these will resonate well with the interviewers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re paying attention. This is crucial for a role that involves building relationships with vulnerable adults.
✨Be Yourself
While it's important to prepare, don’t forget to let your personality shine through. Wiltshire Council values authenticity, so be honest about your experiences and motivations. This will help you connect with the interviewers and show that you align with their inclusive culture.
