At a Glance
- Tasks: Engage with residents, support tenant involvement, and lead community projects.
- Company: Join Wiltshire Council, a friendly workplace with a strong community focus.
- Benefits: Competitive salary, hybrid working model, and commitment to inclusion.
- Other info: Flexible hours with occasional evening and weekend work.
- Why this job: Make a real difference in residents' lives and foster community engagement.
- Qualifications: HNC/NVQ4 in a related field or equivalent experience required.
The predicted salary is between 32578 - 34811 £ per year.
An exciting opportunity is available for an enthusiastic, professional team player to join the Housing Operations team as a Resident Engagement Officer. As a Resident Engagement Officer you will play an essential role in implementing the resident engagement strategy, engaging with and supporting tenants, encouraging their involvement to bring about change in the services provided.
Your responsibilities will include:
- Recruiting, training and monitoring tenant volunteers for various projects
- Innovating creative new ways to engage with residents
- Leading your designated area in promoting mechanisms for resident participation, including keeping an Involvement Register
- Holding meetings and drop-in sessions out in the community
This role does at times require occasional evening and weekend working for Housing Management and Partnership events, so some flexibility is essential.
Our ideal candidate will hold either a HNC / NVQ4 in a related field or a Chartered Institute of Housing (CIH) qualification or be able to demonstrate equivalent experience in the field. Specialist knowledge of resident engagement, community development, regulatory standards and statutory frameworks in relation to resident engagement will be essential. You should possess excellent communication skills, with proven ability to co-ordinate projects and meetings and you should be able to work to deadlines whilst delivering to a high standard.
Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location. We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.
Contact details: Jamie Peters, Housing Income Manager, Jamie.Peters@Wiltshire.gov.uk
Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.
Application criteria: Please download and read the role description and person specification carefully before you apply. We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Statement of commitment to equality and inclusion: Disability Confident Employer.
Application process: Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura). Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission. Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.
Resident Engagement Officer in Salisbury employer: Wiltshire
Wiltshire Council is an excellent employer for aspiring lifeguards, offering a supportive work environment that prioritises safety and community engagement. With opportunities for career growth through NPLQ training and a commitment to employee development, you will find a rewarding role that not only enhances your skills but also allows you to make a positive impact in the lives of pool members. Join us in a vibrant location where teamwork and public service are at the heart of what we do.
