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- Tasks: Provide front-line customer service and assist with important life events.
- Company: Join the friendly team at Wiltshire Council, committed to service excellence.
- Benefits: Competitive salary, supportive work environment, and focus on inclusion.
- Why this job: Make a real difference in people's lives during key moments.
- Qualifications: Excellent communication skills and ability to work under pressure.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 27254 - 28598 £ per year.
Salary: £27,254- £28,598 pro rata
Hours per week: 35 hours
Interview date: Monday 16 February 2026
Customer Services - Where Service Excellence Begins
Do you want to help our customers through some of the most important times in their lives? An exciting opportunity has arisen to join our friendly Registration team based in Salisbury Registration Office.
You will be part of our very busy Registration Customer Officer team, providing the department’s front-line customer service. You will arrange appointments for customers with the registrars; deal with inquiries, take bookings for marriages, civil partnerships, citizenship, and other discretionary ceremonies plus any other administrative tasks associated with the role.
We are looking for someone with excellent communication and interpersonal skills, who can relate tactfully and sensitively to our customers during key life events and who can demonstrate high standards of customer care. You will have the ability to work accurately and quickly, be well-organised and methodical; paying close attention to detail when working under pressure. You will be a team player, happy to assist colleagues throughout the department and council as and when necessary.
Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right.
The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and framework.
This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Application process: Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!
Registration Customer Officer in Salisbury employer: Wiltshire
Contact Detail:
Wiltshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registration Customer Officer in Salisbury
✨Tip Number 1
Get to know the company! Research Wiltshire Council and its values. Understanding their 'One Council' ethos will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, think of examples from your past experiences where you've handled inquiries or dealt with customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your organisational skills! Prepare to discuss how you manage your time and tasks, especially under pressure. Maybe even bring a few tips on how you stay organised to impress the interviewers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Wiltshire Council.
We think you need these skills to ace Registration Customer Officer in Salisbury
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description and person specification. This will help you understand what we're looking for and how to tailor your application to show off your relevant skills and experiences.
Showcase Your Customer Service Skills: Since this role is all about providing excellent customer service, make sure to highlight any previous experience you have in this area. Use specific examples to demonstrate how you've helped customers in the past, especially during important life events.
Be Authentic: While it’s tempting to use AI tools for your application, we really value authenticity. Make sure your submission reflects your true experiences and motivations. We want to get to know the real you!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, keep an eye on your spam folder for any updates from us regarding your application status.
How to prepare for a job interview at Wiltshire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Registration Customer Officer. Familiarise yourself with the types of ceremonies you'll be dealing with and the importance of customer service in these sensitive situations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication and interpersonal skills, prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Think about how you can demonstrate your ability to relate tactfully and sensitively to customers during key life events.
✨Be Organised and Methodical
The job demands accuracy and attention to detail, especially when working under pressure. During the interview, share specific instances where you've managed multiple tasks efficiently. Highlight your organisational skills and how you prioritise tasks to ensure everything runs smoothly.
✨Emphasise Teamwork
As a team player, it's important to convey your willingness to assist colleagues and contribute to a positive work environment. Prepare to discuss how you've collaborated with others in previous roles and how you can bring that same spirit to the Registration team at Wiltshire Council.
