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- Tasks: Assist customers with enquiries via phone, email, and social media in a busy environment.
- Company: Join Wiltshire Council's friendly and inclusive Customer Services team.
- Benefits: Competitive salary, personal development support, and occasional homeworking after training.
- Why this job: Make a real difference by helping people and resolving their queries.
- Qualifications: Strong communication skills and proficiency in IT systems required.
- Other info: Opportunities for career growth in a supportive and engaging workplace.
The predicted salary is between 27254 - 28598 £ per year.
Salary: £27,254 - £28,598
Hours per week: 37 hours
Interview date: Thursday 19 March 2026
Customer Services - Where Service Excellence Begins
Wiltshire Council's Customer Services team acts as the first point of contact for our customers by telephone, face to face, email and social media. We provide advice, information and assistance to ensure enquiries are resolved to the customer's satisfaction. This position will be based in our Salisbury hub, which is a predominantly office-based role, with an opportunity for occasional homeworking once you have been trained.
As a Customer Services Officer (CSO) you will be responsible for resolving enquiries across a broad spectrum of services such as Highways, Waste and Recycling, Environmental Health, Housing, Blue Badges, Schools Admissions and Elections. Therefore, the ability to multi-task and gain knowledge for several different services is essential for this role, as is being able to work in a busy and often pressurised environment.
The Customer Services team operate from 08:30am to 5:00pm so your working pattern will fall within these times. We are looking for an individual who can unpick complex queries using intelligent questioning and negotiation skills to get to the root of the issue.
Proficiency in different IT systems, including Microsoft, is essential, and our own CRM call logging system, which you will get full training for. If you're motivated, proactive, have excellent interpersonal and communication skills and eager to contribute new ideas, this opportunity provides full support for your personal and professional development.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right.
We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations. Please download and read the role description and person specification carefully before you apply as well as Our Identity.
The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.
This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations.
Customer Services Officer in Salisbury employer: Wiltshire
Contact Detail:
Wiltshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer in Salisbury
✨Tip Number 1
Get to know the company! Research Wiltshire Council and its Customer Services team. Understanding their values and services will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Officer, you'll need to be clear and concise. Try role-playing common customer scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved complex issues. Be ready to share these during your interview to demonstrate your ability to handle the pressures of the role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. This way, you can ensure your application is seen by the right people and you’ll stay updated on your application status.
We think you need these skills to ace Customer Services Officer in Salisbury
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description and person specification. This will help you understand what we're looking for and how to tailor your application to show off your skills and experiences that match the role.
Be Authentic: While it’s tempting to use AI tools for your application, we really value authenticity. Make sure your submission reflects your true self, including your experiences and motivations. We want to get to know the real you!
Show Off Your Communication Skills: As a Customer Services Officer, communication is key! Use your application to demonstrate your interpersonal skills. Whether it's through clear writing or sharing examples of past experiences, let us see how you can connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at Wiltshire
✨Know Your Services
Before the interview, take some time to familiarise yourself with the various services that Wiltshire Council offers, especially those mentioned in the job description like Highways and Waste Management. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Intelligent Questioning
Since the role requires unpicking complex queries, practice how you would ask intelligent questions to get to the root of an issue. Think of scenarios where you might need to clarify customer concerns and prepare some examples to discuss during the interview.
✨Showcase Your IT Skills
Brush up on your proficiency with Microsoft applications and be ready to discuss any experience you have with CRM systems. If you’ve used similar software before, share specific examples of how you navigated challenges or improved processes.
✨Emphasise Your Interpersonal Skills
As a Customer Services Officer, communication is key. Prepare to share examples of how you've successfully handled difficult customers or resolved conflicts in the past. Highlight your ability to remain calm under pressure and your commitment to service excellence.