At a Glance
- Tasks: Assist customers, support events, and help with IT in a vibrant library setting.
- Company: Join Wiltshire Council, a friendly workplace committed to inclusion and community support.
- Benefits: Competitive pay, supportive environment, and training provided for all aspects of library work.
- Other info: Flexible working hours with opportunities for personal growth and community engagement.
- Why this job: Make a difference by helping others discover the joy of reading and learning.
- Qualifications: Five GCSEs including English and Maths; customer service skills are essential.
The predicted salary is between 13 - 13 € per hour.
Salary: £13.05-£13.47 per hour
Hours per week: 14 hours
Interview date: Thursday 25 June 2026
Do you love books, information and have a passion to support people to read for pleasure to improve their wellbeing? Can you demonstrate an understanding of public library services and the vital role they play in enriching and supporting our communities?
We are looking for an enthusiastic, friendly, resilient individual to join our team at Marlborough Library working an average of 14 hours per week to help provide a high-quality service for our customers. As Library Assistant, you will help customers with queries, help them to find books and information and support them with IT. You will take part in children’s activities such as ‘rhyme time’ and events/activities for adults, stock work, supporting volunteers and partners and other varied tasks. No two days will be the same and you’ll need to be ready to deal with the unexpected!
You must have at least five GCSEs, including English and Maths at grade A‑C or equivalent and good use of ICT. Previous library experience is not essential as we will train you in all aspects of library work. Excellent customer service skills or the ability to demonstrate you can provide them is essential.
Work pattern:
- Week 1: Wednesday 13:00‑17:00, Thursday 09:00‑19:00, Saturday 09:00‑13:00
- Week 2: Wednesday 13:00‑17:00, Thursday 09:00‑19:00
Why us? Wiltshire Council is a friendly, welcoming place to work, with a ‘One Council’ ethos. Our hybrid working model means office staff are on site for at least half their hours, community‑based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location. We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.
Contact details: Jemma Baker, Library Supervisor – jemma.baker@wiltshire.gov.uk or call 01672 512663
Equality and inclusion: We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Library Assistant in Marlborough employer: Wiltshire
Wiltshire Council is an excellent employer that fosters a friendly and inclusive work environment, prioritising employee wellbeing and community engagement. With a commitment to professional development and a supportive culture, staff are encouraged to grow and thrive in their roles, making it a rewarding place for those passionate about library services and community support. The hybrid working model and focus on positive relationships ensure that every team member feels valued and empowered to contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land Library Assistant in Marlborough
✨Tip Number 1
Get to know the library! Before your interview, spend some time in Marlborough Library. Familiarise yourself with the layout, services, and any ongoing events. This will not only help you answer questions but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've helped someone or resolved a problem. Being able to demonstrate your ability to provide excellent customer service is key for this role.
✨Tip Number 3
Be ready for the unexpected! Since no two days are the same in a library, prepare yourself to discuss how you would handle unexpected situations. Show that you're adaptable and can think on your feet!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining our team.
We think you need these skills to ace Library Assistant in Marlborough
Some tips for your application 🫡
Show Your Passion for Libraries:When writing your application, let us know why you love libraries! Share your enthusiasm for books and how you believe they can improve wellbeing. This will help us see your genuine interest in the role.
Highlight Customer Service Skills:Make sure to emphasise any experience you have in customer service, even if it’s not from a library. We want to know how you can provide excellent support to our customers and make their library experience enjoyable.
Be Ready for Variety:Mention your adaptability and readiness to tackle different tasks. Since no two days are the same at the library, showing that you can handle the unexpected will make your application stand out.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Wiltshire Council.
How to prepare for a job interview at Wiltshire
✨Know Your Library Services
Familiarise yourself with the public library services and their role in the community. Be ready to discuss how libraries enrich lives and support wellbeing, as this will show your passion for the position.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you helped someone solve a problem or made their experience better, as this is crucial for a Library Assistant.
✨Be Ready for the Unexpected
Since no two days are the same in a library, think of scenarios where you had to adapt quickly to changes or challenges. Share these experiences during your interview to demonstrate your resilience and flexibility.
✨Engage with the Role's Activities
Research the types of activities you might be involved in, like 'rhyme time' for children or events for adults. Showing enthusiasm for these activities can set you apart and highlight your readiness to engage with the community.
