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- Tasks: Assist customers, support events, and help with IT in a vibrant library setting.
- Company: Join Wiltshire Council, a friendly and inclusive workplace.
- Benefits: Competitive pay, supportive environment, and training provided.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Make a difference in your community while enjoying a dynamic work atmosphere.
- Qualifications: Five GCSEs including English and Maths; customer service skills essential.
The predicted salary is between 13 - 13 £ per hour.
Salary: £13.05- £13.47 per hour
Hours per week: 14 hours
Interview date: Thursday 25 June 2026
Do you love books, information and have a passion to support people to read for pleasure to improve their wellbeing? Can you demonstrate an understanding of public library services and the vital role they play in enriching and supporting our communities?
We are looking for an enthusiastic, friendly, resilient individual to join our team at Marlborough Library working an average of 14 hours per week to help provide a high-quality service for our customers. As Library Assistant, you will help customers with queries, help them to find books and information and support them with IT. You will take part in children’s activities such as 'rhyme time' and events/activities for adults, stock work, supporting volunteers and partners and other varied tasks. No two days will be the same and you’ll need to be ready to deal with the unexpected!
You must have at least five GCSEs, including English and Maths at grade A-C or equivalent and good use of ICT. Previous library experience is not essential as we will train you in all aspects of library work. Excellent customer service skills or the ability to demonstrate you can provide them is essential.
Work pattern for this role is:
- Week 1:
- Wednesday: 13:00-17:00
- Thursday: 09:00-19:00
- Saturday: 09:00-13:00
- Wednesday: 13:00-17:00
- Thursday: 09:00-19:00
Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.
We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.
Contact details: Jemma Baker, Library Supervisor, at jemma.baker@wiltshire.gov.uk or call 01672 512663. Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.
Application criteria: Please download and read the role description and person specification carefully before you apply. We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Statement of commitment to equality and inclusion: Disability Confident Employer.
Application process: Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura). Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission. Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.
Library Assistant employer: Wiltshire
Contact Detail:
Wiltshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Assistant
✨Tip Number 1
Get to know the library and its community! Spend some time visiting the library, chatting with staff, and understanding the services they offer. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might help a customer with a query or assist them in finding a book. Role-playing these situations with a friend can boost your confidence for the interview.
✨Tip Number 3
Show your enthusiasm for reading and community activities! Be ready to share your favourite books or any events you've attended at libraries. This will highlight your passion for the role and how you can contribute to the library's mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy, which is a great skill for a Library Assistant. Don’t forget to check your spam folder for any updates from us!
We think you need these skills to ace Library Assistant
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read the job description and person specification thoroughly. This will help you understand what we're looking for and tailor your application to highlight your relevant skills and experiences.
Show Your Passion for Libraries: In your written application, let us know why you're passionate about libraries and supporting people in their reading journey. Share any personal experiences or insights that demonstrate your enthusiasm for the role and how you can contribute to our community.
Be Authentic: While it's tempting to use AI tools for assistance, we value authenticity. Make sure your application reflects your true self, showcasing your unique experiences and motivations. We want to get to know the real you!
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way to ensure it reaches us directly. Plus, you'll find all the necessary information and resources to help you along the way.
How to prepare for a job interview at Wiltshire
✨Know Your Library Services
Before the interview, brush up on your understanding of public library services. Familiarise yourself with the role libraries play in the community and think about how you can contribute to that mission. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Whether it's helping someone find a book or resolving a query, be ready to share specific instances where you went above and beyond. This is crucial for a Library Assistant role!
✨Be Ready for the Unexpected
Since no two days are the same in a library, think about how you would handle unexpected situations. Prepare to discuss scenarios where you had to adapt quickly or think on your feet. This will demonstrate your resilience and flexibility, which are key traits for this position.
✨Engage with the Community Aspect
Think about how you can support community activities, like 'rhyme time' or events for adults. Be prepared to discuss any ideas you have for engaging with library users and promoting reading for pleasure. This shows your enthusiasm for the role and commitment to improving wellbeing through literature.