At a Glance
- Tasks: Conduct financial assessments and welfare benefit checks for vulnerable clients.
- Company: Join a supportive team in Adult Social Care Operations.
- Benefits: Competitive salary, hybrid working model, and commitment to inclusion.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives through financial support.
- Qualifications: Strong customer service skills and understanding of welfare benefits.
The predicted salary is between 31537 - 33699 € per year.
We are seeking a dedicated individual to join our Adult Social Care Operations in the role of Financial Assessment Officer and Caseworker within our Financial Assessment and Benefit (FAB) Team. Our team specialises in conducting financial assessments and welfare benefit checks for customers receiving council-funded support, prioritising a person‑centred approach and working with a vulnerable client group through daily high‑quality engagement.
As a Financial Assessment Officer in a dynamic environment, you will manage the end‑to‑end financial assessment process, ensuring timely and accurate completion of new and review assessments, and supporting our community to maximise their Welfare Benefit entitlement. Financial Assessments are completed through various means including online and face‑to‑face in the customer’s home. You will work independently and collaboratively, keeping the customer at the centre of all that we do.
Responsibilities
- Conduct financial assessments required for council‑funded support.
- Perform welfare benefit checks for relevant customers.
- Ensure accuracy and timeliness of new and review assessments.
- Collaborate with the Department for Work and Pensions and other stakeholders.
- Provide high‑quality, person‑centred engagement with vulnerable clients.
Qualifications
- Excellent customer service and communication skills.
- In‑depth understanding of financial circumstances and welfare benefits.
- Proficiency in IT and problem‑solving abilities.
- Enthusiasm and commitment to positive outcomes for clients.
Our hybrid working model means office staff are on site for at least half their hours, community‑based staff carry out at least half of their admin time in a workplace, and customer‑facing roles work entirely from their service location. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Contact: Nicola Patrick, Financial Assessment and Benefits Team Manager, Nicola.Patrick@wiltshire.gov.uk
Financial Assessment and Benefits Officer employer: Wiltshire
Join our Adult Social Care Operations as a Financial Assessment Officer and experience a fulfilling career dedicated to making a difference in the lives of vulnerable clients. With a strong commitment to employee growth, a supportive work culture, and a hybrid working model that promotes work-life balance, we offer an environment where your contributions are valued and rewarded. Located in a community-focused setting, you will have the opportunity to engage directly with those you serve while collaborating with key stakeholders to ensure timely and accurate financial assessments.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Assessment and Benefits Officer
✨Tip Number 1
Get to know the company and its values before your interview. Research their approach to financial assessments and how they engage with vulnerable clients. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with clients, being able to convey information clearly and empathetically is key. Try role-playing common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and thinking critically about the role. You might want to ask about their approach to collaboration with the Department for Work and Pensions or how they ensure high-quality engagement with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Financial Assessment and Benefits Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Financial Assessment Officer role. Highlight your experience with financial assessments and welfare benefits, and show us how your skills align with our person-centred approach.
Showcase Your Communication Skills:Since you'll be working with vulnerable clients, it's crucial to demonstrate your excellent customer service and communication skills. Use examples in your application that showcase how you've effectively engaged with clients in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid jargon and make sure your key points stand out. This will help us see your qualifications quickly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Wiltshire
✨Know Your Numbers
Brush up on your understanding of financial assessments and welfare benefits. Be prepared to discuss specific examples of how you've handled financial situations in the past, as this will show your depth of knowledge and experience.
✨Showcase Your Communication Skills
Since you'll be working with vulnerable clients, it's crucial to demonstrate your excellent customer service and communication skills. Practice explaining complex financial concepts in simple terms, and think of scenarios where you've successfully engaged with clients.
✨Familiarise Yourself with Relevant Legislation
Make sure you’re up to date with the latest regulations and policies related to financial assessments and welfare benefits. This will not only help you answer questions confidently but also show your commitment to staying informed in your field.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask Nicola Patrick or other interviewers about the role and team dynamics. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.
