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- Tasks: Support the Facilities Management team in maintaining council buildings to high standards.
- Company: Join a council committed to equality, diversity, and inclusion.
- Benefits: Competitive salary, hybrid working model, and a supportive work environment.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 25185 - 25989 £ per year.
Salary: £25,185 - £25,989 per annum
Hours per week: 37 hours
Interview date: Week commencing Monday 11 May 2026
Overview
The Strategic Assets and Facilities Management Service (SAFM) is responsible for the council’s property estate, including all aspects of property management: acquisition and sale of land and buildings, capital works, maintenance, compliance and facilities management. The Facilities Operations Officer will support the Facilities Management team in ensuring council buildings are maintained to a high and sustainable standard to achieve service objectives.
Responsibilities
- Provide operational support to the Facilities Management team.
- Monitor supplies and manage the postal operation within the hub building, including online business postal accounts.
- Provide first line response, support and resolution for Facilities Management and IT issues and general faults on site.
- Escalate issues where appropriate.
Requirements
- Strong understanding of customer service with a positive ‘can do’ attitude.
- Awareness of Health and Safety legislation and experience in a customer‑facing role.
- Ability to prioritise own workload and maintain a positive attitude in a pressurised environment.
Working Arrangements
The hybrid working model requires office staff to be on site for at least half of their hours, community‑based staff to carry out at least half of their admin time in a workplace, and customer‑facing roles to work entirely from their service location.
Equality, diversity and inclusion
We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity. We are a Disability Confident Employer and committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Facilities Operations Officer employer: Wiltshire
Contact Detail:
Wiltshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Operations Officer
✨Tip Number 1
Get to know the company! Research the council's values and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for common interview questions related to facilities management. Think about scenarios where you've demonstrated customer service or problem-solving skills. Practising your responses will boost your confidence!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Facilities Operations Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Facilities Operations Officer role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Customer Service Skills: Since a strong understanding of customer service is key for this position, be sure to include examples that demonstrate your positive ‘can do’ attitude. We love seeing how you’ve gone above and beyond in previous roles!
Keep It Clear and Concise: When writing your application, clarity is crucial. Use straightforward language and get to the point quickly. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wiltshire
✨Know Your Stuff
Make sure you understand the role of a Facilities Operations Officer and the responsibilities that come with it. Brush up on your knowledge of property management, customer service, and Health and Safety legislation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role requires a strong understanding of customer service, be ready to share examples from your past experiences. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your positive ‘can do’ attitude and ability to handle pressure.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. These might involve handling IT issues or managing supplies. Practice how you would respond to these situations, focusing on your problem-solving skills and how you prioritise tasks under pressure.
✨Emphasise Your Team Spirit
The Facilities Management team relies on collaboration, so highlight your ability to work well with others. Share examples of how you've contributed to a team environment in previous roles, and express your enthusiasm for supporting your colleagues to achieve shared goals.