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- Tasks: Handle enquiries and provide guidance on parking services with attention to detail.
- Company: Join Wiltshire Council, a friendly workplace focused on community support.
- Benefits: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong analytical and communication skills are essential.
- Other info: Collaborate with various departments and external partners for impactful service delivery.
The predicted salary is between 28800 - 43200 £ per year.
Join Wiltshire Council as a Processing Officer to make a difference using your meticulous, investigative skills. Processing Officers serve as the first point of contact for Wiltshire Council Parking Services, handling telephone, email, and face-to-face enquiries. They provide guidance and assistance to resolve issues, ensuring everything is processed accurately within legal and policy frameworks.
The team manages a variety of tasks including issuing permits, responding to challenges made against penalty charge notices, and addressing general parking-related enquiries. The postholder will be called upon to use their strong analytical and communication skills, using their attention to detail to ensure complex information is delivered accurately and concisely.
As the first point of contact you will take responsibility for enquiries and provide guidance in matters relating to parking, permits and restrictions. In this role, you will have the opportunity to collaborate with internal departments and external partners such as the Police and NHS to deliver high-quality, compliant services.
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.
The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.
This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!
Processing Officer in Chippenham employer: Wiltshire
Contact Detail:
Wiltshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Processing Officer in Chippenham
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities of a Processing Officer, like handling enquiries and issuing permits. This way, you can showcase your understanding during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, being able to convey complex information clearly is crucial. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Network with current employees or others in similar roles. They can provide insider tips on what Wiltshire Council values in their staff and how to stand out in the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our friendly team at Wiltshire Council.
We think you need these skills to ace Processing Officer in Chippenham
Some tips for your application 🫡
Be Authentic: When you're writing your application, make sure it genuinely reflects who you are. We want to see your unique experiences and skills shine through, so don’t be afraid to let your personality come across!
Tailor Your Application: Take a good look at the job description and highlight how your skills match what we're looking for. Use specific examples from your past experiences that demonstrate your meticulous and analytical abilities.
Keep It Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Avoid jargon and keep your sentences short and impactful, especially when discussing complex information.
Check Your Spam Folder: After you apply, don’t forget to check your spam or junk folder regularly. We wouldn’t want you to miss any important updates or interview invitations from us!
How to prepare for a job interview at Wiltshire
✨Know Your Stuff
Before the interview, make sure you understand the role of a Processing Officer. Familiarise yourself with the key responsibilities like handling enquiries and issuing permits. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with the public and other departments, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated complex information in the past. This will demonstrate your ability to convey messages concisely and accurately.
✨Be Detail-Oriented
Attention to detail is crucial for a Processing Officer. During the interview, highlight experiences where your meticulous nature made a difference. Whether it’s catching an error or ensuring compliance with policies, showcasing your analytical skills will set you apart.
✨Embrace the 'One Council' Ethos
Wiltshire Council values teamwork and collaboration. Be ready to discuss how you’ve worked well with others in previous roles. Sharing examples of successful partnerships, especially with external partners like the Police or NHS, will align you with their culture and values.
