At a Glance
- Tasks: Deliver frozen meals and provide exceptional customer service while working in a chilly environment.
- Company: Join a passionate team dedicated to making a real difference in people's lives.
- Benefits: Earn £13.45 per hour, enjoy 33 days holiday, and access great perks.
- Other info: Flexible hours, team collaboration, and opportunities for personal development.
- Why this job: Be the friendly face that brings joy to customers' doors, rain or shine!
- Qualifications: Customer service experience and a full UK manual driving licence required.
The predicted salary is between 28000 - 30000 £ per year.
This position is a 12-month fixed term contract, working 24 hours per week, any 3 in 6 days including bank holidays and Saturdays. Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers' doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected. Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business. We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy. £13.45 per hour + bonus + company benefits.
Responsibilities
- Deliver frozen meals to our customers in a timely manner
- Picking orders within the coldstore
- Using our app to update customers deliveries
- Delivering exceptional customer service at all times
- Undertake pre-shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Helping the office team and picking team when required
- Reporting health and safety, stock quality and mechanical issues
- Assist the team if another member of the team is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Qualifications/Personal Qualities
Essential
- Experience within a customer service-based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable
- Experience of multi-drop delivery role
- Experience within a care-based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
You must have held a UK manual driving licence for at least 2 years. All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure.
Company Benefits
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme – employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- Apetito perks scheme including salary sacrifice options and retail discounts
Customer Delivery Driver/Picker in Wellingborough employer: Wiltshire Farm Foods
At Wiltshire Farm Foods, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and personal development. Our Customer Delivery Drivers enjoy competitive pay, generous holiday allowances, and a range of benefits including a discretionary bonus scheme and pension contributions, all while making a meaningful impact in the lives of our customers. Join us in delivering not just meals, but joy and care to those we serve, in a role that promises both job satisfaction and growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver/Picker in Wellingborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wiltshire Farm Foods. Understand their mission and values, especially how they aim to make a real difference in people's lives. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the business, think about examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion for delivering excellent service.
✨Tip Number 3
Show off your teamwork spirit! This role involves working closely with both the office and picking teams. Be prepared to discuss how you've collaborated with others in previous jobs and how you can contribute to a positive team environment at Wiltshire Farm Foods.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows that you’re keen to join our team. Plus, it’s super easy to do!
We think you need these skills to ace Customer Delivery Driver/Picker in Wellingborough
Some tips for your application 🫡
Show Your Customer Service Skills:In your application, make sure to highlight any experience you've had in customer service roles. We want to see how you’ve gone above and beyond for customers in the past, as this is key to our success!
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application:Make sure to tailor your application to the role of Customer Delivery Driver/Picker. Mention your driving experience and any relevant skills that match the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wiltshire Farm Foods
✨Know Your Customer Service Skills
Make sure you can highlight your experience in customer service. Think of specific examples where you've gone above and beyond for a customer, as this role is all about delivering exceptional service.
✨Familiarise Yourself with the Role
Read up on the responsibilities of a Customer Delivery Driver/Picker. Be prepared to discuss how you would handle tasks like picking orders in a coldstore or using an app for deliveries. Showing that you understand the job will impress the interviewers.
✨Show Your Team Spirit
This position requires working closely with both the office and picking teams. Be ready to share examples of how you've collaborated with others in previous roles. Emphasising your willingness to help out wherever needed will demonstrate your team-oriented mindset.
✨Prepare for the Driving Assessment
Since a driving assessment is part of the hiring process, brush up on your driving skills and ensure your driving licence is in good standing. Being confident about your driving abilities will help ease any nerves during the interview.
