At a Glance
- Tasks: Deliver frozen meals and provide exceptional customer service while working in a coldstore environment.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier, making a real difference.
- Benefits: Earn £13.45 per hour plus bonuses and enjoy company benefits.
- Other info: Flexible hours, team collaboration, and opportunities for personal development.
- Why this job: Be the face of our business and bring sunshine to customers' doors every day.
- Qualifications: Customer service experience and a full UK driving licence are essential.
The predicted salary is between 28000 - 30000 € per year.
This position is working 32 hours per week, any 4 in 6 days including bank holidays. Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers’ doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.
Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business. We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy. £13.45 per hour + bonus + company benefits.
Who we are: Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities:
- Deliver frozen meals to our customers in a timely manner.
- Picking orders within the coldstore.
- Using our app to update customers deliveries.
- Delivering exceptional customer service at all times.
- Undertake pre‑shift inspection of your van.
- Drive safely, responsibly and within the law.
- Clean and refuel your van as and when needed.
- Contact the office with any discrepancies or delays.
- Ensure customer confidentiality.
- Helping the office team and picking team when required.
- Reporting health and safety, stock quality and mechanical issues.
- Assist the team if another member of the team is absent or on holiday.
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers.
Qualifications / Personal Qualities:
- Essential: Experience within a customer service‑based role.
- Full UK Manual Driving Licence.
- Basic computer literacy including use of phone apps.
- Evidence of work stability.
- Basic secondary education.
- Desirable: Experience of multi‑drop delivery role.
- Experience within a care‑based role.
- Warehouse experience.
Customer Delivery Driver/Picker in Surrey employer: Wiltshire Farm Foods
At Wiltshire Farm Foods, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and personal development. Our Customer Delivery Drivers enjoy competitive pay, bonuses, and the opportunity to make a meaningful impact in the lives of our customers while working in a dynamic environment that encourages flexibility and growth. With comprehensive training and protective gear provided for working in our coldstore, we ensure our employees are well-equipped and comfortable while delivering our delicious meals with a smile.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver/Picker in Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wiltshire Farm Foods. Understand their mission and values, especially their commitment to customer service and making a difference in people's lives. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your delivery skills! Since you'll be delivering meals, think about how you can showcase your customer service experience. Maybe role-play some scenarios with a friend where you have to handle different customer interactions. This will help you feel more confident during the real deal.
✨Tip Number 3
Dress for success! Even if it's just an informal chat, make sure you look presentable. It shows respect for the opportunity and gives a good first impression. Plus, it’ll help you feel more confident when you walk in!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. And remember, you can always apply through our website for more opportunities!
We think you need these skills to ace Customer Delivery Driver/Picker in Surrey
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you connect with our mission of bringing sunshine to our customers' doors. Share a bit about why you love customer service and what makes you a great fit for this role.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in customer service or delivery roles. We’re looking for drivers who can deliver exceptional service, so give us examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you the best candidate for the job. Remember, we’re all about efficiency!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Wiltshire Farm Foods!
How to prepare for a job interview at Wiltshire Farm Foods
✨Know Your Customer Service Skills
Make sure you can highlight your experience in customer service. Think of specific examples where you've gone above and beyond for a customer, as this role is all about delivering exceptional service.
✨Familiarise Yourself with the Role
Read up on what it means to be a Customer Delivery Driver/Picker. Understand the importance of delivering meals and how it impacts customers' lives. This will help you show genuine interest during the interview.
✨Prepare for Practical Questions
Expect questions about handling deliveries, using apps, and working in cold environments. Be ready to discuss how you would manage challenges like delays or discrepancies in orders.
✨Show Team Spirit
This job requires teamwork, so be prepared to talk about your experiences working in a team. Share examples of how you've supported colleagues and contributed to a positive work environment.
