At a Glance
- Tasks: Deliver frozen meals and provide exceptional customer service while working in a chilly environment.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier, making a real difference.
- Benefits: Earn £13.45 per hour, enjoy 33 days holiday, and access great perks.
- Other info: Flexible team environment with opportunities for personal development and growth.
- Why this job: Be the face of our business, bringing sunshine to customers' doors every day.
- Qualifications: Customer service experience and a full UK manual driving licence required.
The predicted salary is between 27800 - 36400 £ per year.
This position is working 16 hours per week, any 2 in 6 days including bank holidays. Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers' doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.
Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business. We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy. £13.45 per hour + bonus + company benefits.
Who we are: Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready‑meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We’re dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old‑fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities:
- Deliver frozen meals to our customers in a timely manner
- Picking orders within the coldstore
- Using our app to update customers deliveries
- Delivering exceptional customer service at all times
- Undertake pre‑shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Helping the office team and picking team when required
- Reporting health and safety, stock quality and mechanical issues
- Assist the team if another member of the team is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Qualifications/Personal Qualities:
Essential:
- Experience within a customer service‑based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable:
- Experience of multi‑drop delivery role
- Experience within a care‑based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities:
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
You must have held a UK manual driving licence for at least 2 years. All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure.
Company Benefits:
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme - employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Our Values:
As a family‑owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well‑being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.
Customer Delivery Driver/Picker in Stourbridge employer: Wiltshire Farm Foods
At Wiltshire Farm Foods, we pride ourselves on being an exceptional employer, offering a competitive salary and a range of benefits including 33 days of holiday and a discretionary bonus scheme. Our supportive work culture fosters personal development and flexibility, allowing employees to engage with various teams while making a meaningful impact in the lives of our customers. Join us in our mission to deliver delicious meals and bring joy to those we serve, all while working in a family-oriented environment that values ethical practices and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver/Picker in Stourbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wiltshire Farm Foods. Understand their values and mission, especially their commitment to making a real difference in customers' lives. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show your personality! Wiltshire Farm Foods values friendly and approachable individuals. Don’t be afraid to let your personality shine through in your interactions. A warm smile and a positive attitude can go a long way in making a great impression.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Wiltshire Farm Foods site. It’s the best way to ensure your application gets noticed and shows that you’re serious about joining our team.
We think you need these skills to ace Customer Delivery Driver/Picker in Stourbridge
Some tips for your application 🫡
Show Your Customer Service Skills:In your application, highlight any experience you've had in customer service roles. We want to see how you go above and beyond for customers, as this is key to our success at Wiltshire Farm Foods.
Be Honest About Your Experience:If you've got experience in delivery or working in a coldstore, make sure to mention it! We value honesty and want to know what you bring to the table, so don’t hold back.
Tailor Your Application:Make your application stand out by tailoring it to the role. Use language from the job description and show us how your skills align with what we’re looking for. It’s all about making that connection!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Wiltshire Farm Foods
✨Know Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be ready to share specific examples from your past experiences. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will show that you understand the importance of customer interaction.
✨Familiarise Yourself with the Role
Take some time to really understand what the job entails. Read up on the responsibilities like picking orders in a coldstore and using an app for deliveries. Being able to discuss these tasks confidently will demonstrate your genuine interest in the position.
✨Dress for the Job
Even though you'll be provided with protective clothing, it's important to dress appropriately for the interview. Opt for smart-casual attire that shows you respect the opportunity. This sets a positive tone and reflects your professionalism.
✨Show Your Team Spirit
This role requires working as part of a wider team, so be prepared to talk about your teamwork experiences. Share examples of how you've collaborated with others in previous jobs, especially in customer service or delivery roles. Highlighting your ability to help out and adapt will make you stand out.
