At a Glance
- Tasks: Provide 2nd-line IT support and troubleshoot user issues in a dynamic environment.
- Company: Join apetito, the UK's leading food supplier for health and social care sectors.
- Benefits: Competitive salary, bonus, and benefits with opportunities for professional growth.
- Other info: Full-time role with on-call duties and potential travel to various locations.
- Why this job: Be part of an exciting transformation and make a real impact on IT services.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 35000 - 38000 € per year.
Overview: apetito business operates 24/7 providing a vital service to our customers. IT is central to the success of the business and the IT team supports the infrastructure and services vital to its operation. We are embarking on a period of exciting change, and this role will be a key appointment in its delivery.
We are looking for an experienced and skilled Senior IT Support Engineer to be part of our team as we undertake a significant transformation to modernise our IT services across the apetito group. Our team is committed to delivering world‑class services to the business and supporting its continued growth. This role will play a pivotal part of our service delivery offering, being a critical and key role in supporting our end users and therefore being the face and representative of the IT service desk experience.
Based at our Head Office in Trowbridge, Wiltshire, this position requires full‑time, on‑site attendance, five days a week. Occasional travel may be necessary to other locations, such as our distribution offices in Portbury or additional sites, depending on business needs. The role also includes participation in an on‑call rota to provide out‑of‑hours support. An on‑call payment will be provided for each active on‑call week. £35k‑38k per annum (depending on experience) + Bonus + Benefits.
Who we are: apetito is the UK’s leading food supplier to the health and social care sectors serving more than 1,300 care homes, health care and education settings. Our meals are expertly crafted by our dieticians and chefs, and then frozen to lock in the goodness. Wiltshire Farm Foods, our sister company, is the UK’s largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK.
Responsibilities:
- Support Windows server environments to perform 2nd‑line tasks for issues and maintenance.
- Support and troubleshoot end‑user devices and technologies.
- Support user issues on network.
Second Line IT Support Engineer employer: Wiltshire Farm Foods
At apetito, we pride ourselves on being an exceptional employer, offering a dynamic work environment where IT plays a crucial role in our operations. Our team is dedicated to fostering employee growth through continuous training and development opportunities, while our supportive culture encourages collaboration and innovation. Located in Trowbridge, Wiltshire, we provide competitive salaries, bonuses, and benefits, along with the chance to be part of a transformative journey in modernising our IT services.
StudySmarter Expert Advice🤫
We think this is how you could land Second Line IT Support Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry. Attend local meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your experience with Windows server environments and troubleshooting end-user devices. Share specific examples of how you've solved problems in the past to really impress them.
✨Tip Number 3
Don’t forget to follow up! After an interview or networking event, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows that you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings listed there, and it’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at apetito!
We think you need these skills to ace Second Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Second Line IT Support Engineer. Highlight your relevant experience and skills that match the job description, especially your expertise in supporting Windows server environments and troubleshooting end-user devices.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for our team. Don’t forget to mention your commitment to delivering world-class service!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved IT issues in the past. We want to see your problem-solving skills in action, so share specific scenarios where you made a difference for end users.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Wiltshire Farm Foods
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows server environments and troubleshooting techniques. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Understand the Company Culture
Research apetito and their commitment to delivering world-class services. Familiarise yourself with their mission and values, so you can align your answers to demonstrate how you fit into their culture and contribute to their exciting transformation.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific IT support scenarios. Think of examples from your previous roles where you successfully managed user issues or improved service delivery, and be ready to explain your thought process.
✨Show Enthusiasm for the Role
Express your excitement about being part of a team that supports vital services. Highlight your willingness to participate in the on-call rota and your commitment to providing excellent support, as this will reflect your dedication to the role and the company.
