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- Tasks: Lead a team to deliver exceptional customer service and achieve sales targets.
- Company: Join a passionate team at a leading retail company in South Devon.
- Benefits: Enjoy competitive salary, generous holiday, and unique perks like Christmas vouchers.
- Other info: Dynamic role with opportunities for personal growth and team empowerment.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: GCSE Maths and English, plus a valid UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an exceptional Retail Sales and Operations Manager to lead our team in South Devon. The successful candidate will be a self-starter with a can-do attitude, a proactive and positive outlook, and an exceptional passion for delivering customer service and WFF’s unique ‘good fashioned service’ ethic.
Responsibilities
- Take ownership of the territory, managing it as your own business and ensuring outstanding results through national support and local relationships.
- Lead and empower the frontline team to delight customers with excellent service, support and enable them to excel.
- Develop and support the team to discuss food knowledgeably and with passion.
- Create an environment where team members respect and support each other, encouraging the best for both customers and colleagues.
- Prioritise the health and safety of all team members above all else.
- Deliver the agreed target for Cost of Local Distribution (COLD), focusing on labour, vehicle, depot and local marketing costs and reviewing performance monthly with the Regional Manager.
- Achieve agreed sales targets by implementing national and local campaigns, executing all CRM activities, and driving local growth initiatives such as sheltered housing and CSA training.
- Engage with the local community including appropriate organisations, local hospitals and healthcare professionals to support further sales growth.
Essential Experience, Skills and Abilities
- Establish exceptional relationships with customers.
- Demonstrate experience in delivering sales and profitability targets with a relentless focus on service quality.
- Lead a team, creating an engaging culture and developing members to reach their potential, while supporting day-to-day operations.
- Interpret data to identify key levers for success.
Qualifications
- GCSE or equivalent Maths and English.
- Hold a UK manual driving licence for at least 2 years.
Desirable Experience, Skills and Abilities
- Retail, care, hospitality or own business experience.
- Experience implementing and complying with Health & Safety processes.
- Experience managing employee consultation and implementing change initiatives.
Benefits
- Competitive salary – accredited Living Wage employer.
- 33 days holiday per year, including bank holidays.
- Option to purchase up to 5 additional days holiday per year.
- Discretionary annual bonus scheme.
- Pension scheme – employer matched contributions up to 4%.
- Life assurance scheme worth at least 1× annual salary.
- Free turkey or voucher at Christmas.
- Apetito perks scheme, including salary sacrifice options and retail discounts.
All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.
Retail Sales and Operations Manager employer: Wiltshire Farm Foods
Contact Detail:
Wiltshire Farm Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales and Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail and operations space. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to folks who work at companies you admire.
✨Tip Number 2
Show off your passion for customer service! When you get the chance to chat with potential employers, share stories that highlight your commitment to delivering exceptional service. It’s all about making that personal connection.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Tailor your responses to reflect how you can contribute to their unique ‘good fashioned service’ ethic. We want to see that you’re not just a fit for the role, but for the team too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Retail Sales and Operations Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you share our commitment to delivering that 'good fashioned service' ethic. A genuine passion can really set you apart!
Tailor Your Experience: Make sure to highlight your relevant experience in retail or operations management. We’re looking for someone who can lead a team and drive sales, so be specific about how your past roles have prepared you for this position.
Be Data Savvy: Don’t forget to mention your ability to interpret data and use it to drive success. We love candidates who can identify key levers for growth, so share any examples of how you've used data to achieve targets in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Wiltshire Farm Foods
✨Know Your Stuff
Make sure you brush up on your knowledge of the company and its unique service ethic. Understand their approach to customer service and be ready to discuss how you can embody that in your role as a Retail Sales and Operations Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you've empowered your team or created a positive culture. Be ready to share specific strategies you used to motivate and develop your team members.
✨Data is Your Friend
Since interpreting data is key for this role, come prepared with examples of how you've used data to drive sales or improve operations. Highlight any experience you have with analysing performance metrics and making data-driven decisions.
✨Engage with the Community
Think about ways you've engaged with local communities in previous roles. Be ready to discuss how you would build relationships with local organisations and healthcare professionals to support sales growth in South Devon.