At a Glance
- Tasks: Deliver frozen meals and provide exceptional customer service while working in a coldstore environment.
- Company: Join Wiltshire Farm Foods, a leading food producer with over 25 years of experience.
- Benefits: Earn £10.90 per hour plus bonuses, generous leave, and retail discounts.
- Other info: Flexible hours, comprehensive training, and opportunities for personal development.
- Why this job: Make a real difference by bringing delicious meals to customers' doors.
- Qualifications: Customer service experience and a full UK manual driving licence required.
The predicted salary is between 10 - 11 £ per hour.
Overview
This position is working 24 hours per week, any 3 in 6 days including bank holidays. Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers' doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.
Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business. We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy.
Who We Are
Wiltshire Farm Foods have been cooking and delivering delicious frozen meals for over 25 years. Part of the apetito group, an award-winning leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care. We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.
In addition to your salary you will receive a comprehensive training program, generous annual leave holiday entitlement with the ability to buy additional annual leave, retail discounts, free turkey (or voucher) at Christmas and much more! £10.90 per hour* + bonus + benefits.
*includes temporary cost of living allowance
Responsibilities
- Deliver frozen meals to our customers in a timely manner
- Picking orders within the coldstore
- Using our app to update customers deliveries
- Delivering exceptional customer service at all times
- Undertake pre-shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Helping the office team and picking team when required
- Reporting health and safety, stock quality and mechanical issues
- Assist the team if another member of the team is absent or on holiday
Qualifications/Personal Qualities
Essential:
- Experience within a customer service-based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable:
- Experience of multi-drop delivery role
- Experience within a care-based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
You must have held a UK manual driving licence for at least 3 years. All offers of employment are subject to a Driving Assessment, Driving Licence checks and DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a Standard DBS Disclosure.
Customer Delivery Driver/Picker in Preston employer: Wiltshire Farm Foods
At Wiltshire Farm Foods, we pride ourselves on being a Living Wage employer that values our employees and their contributions. Our work culture is built on teamwork and flexibility, allowing you to grow personally and professionally while making a real difference in the lives of our customers. With comprehensive training, generous holiday entitlements, and unique perks like free turkey at Christmas, we ensure that our Customer Delivery Drivers/Picker roles are not just jobs, but rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver/Picker in Preston
✨Tip Number 1
Get to know the company! Before your interview, check out Wiltshire Farm Foods' values and mission. This will help you connect with the team and show that you're genuinely interested in making a real difference.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the business, think about how you can go above and beyond for customers. Share examples from your past experiences where you delivered exceptional service.
✨Tip Number 3
Be ready to chat about teamwork! Highlight any experiences where you've worked well with others, especially in fast-paced environments. Show us that you're flexible and willing to help out wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Wiltshire Farm Foods. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Delivery Driver/Picker in Preston
Some tips for your application 🫡
Show Your Customer Service Skills:Since you'll be the face of our business, make sure to highlight any experience you have in customer service. We want to see how you go above and beyond to make customers happy!
Be Honest About Your Driving Experience:We need drivers with a full UK manual driving licence and at least 3 years of experience. Don’t forget to mention your driving history and any relevant delivery experience in your application.
Keep It Relevant:Tailor your application to the role! Mention any experience you have in similar roles, especially in multi-drop delivery or working in cold environments. This will show us you're a great fit for the job.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Wiltshire Farm Foods
✨Know Your Customer Service Skills
Make sure you can talk about your experience in customer service. Think of specific examples where you went above and beyond for a customer. This role is all about making a real difference, so show them how you can bring that passion to their team.
✨Familiarise Yourself with the Role
Read up on what it means to be a Customer Delivery Driver/Picker. Understand the importance of timely deliveries and how to handle the coldstore environment. Being knowledgeable about the job will help you answer questions confidently and show your enthusiasm.
✨Demonstrate Team Spirit
This position requires working closely with others, so be ready to discuss how you’ve collaborated in past roles. Share examples of how you’ve helped out colleagues or contributed to a team effort, as this shows you’re a team player who fits well into their culture.
✨Prepare for Practical Assessments
Since driving assessments are part of the hiring process, brush up on your driving skills and be prepared to demonstrate safe driving practices. Also, think about how you would handle any discrepancies or delays during deliveries, as this shows your problem-solving abilities.
