At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales growth.
- Company: Join a passionate team at a leading retail company in South Devon.
- Benefits: Enjoy competitive salary, generous holiday, and exciting perks.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: GCSE Maths and English, plus a valid UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an exceptional Retail Sales and Operations Manager to lead our team in South Devon. The successful candidate will be a self‐starter with a can‐do attitude, a proactive and positive outlook, and an exceptional passion for delivering customer service and WFF's unique 'good fashioned service' ethic.
Responsibilities
- Take ownership of the territory, managing it as your own business and ensuring outstanding results through national support and local relationships.
- Lead and empower the frontline team to delight customers with excellent service, support and enable them to excel.
- Develop and support the team to discuss food knowledgeably and with passion.
- Create an environment where team members respect and support each other, encouraging the best for both customers and colleagues.
- Prioritise the health and safety of all team members above all else.
- Deliver the agreed target for Cost of Local Distribution (COLD), focusing on labour, vehicle, depot and local marketing costs and reviewing performance monthly with the Regional Manager.
- Achieve agreed sales targets by implementing national and local campaigns, executing all CRM activities, and driving local growth initiatives such as sheltered housing and CSA training.
- Engage with the local community including appropriate organisations, local hospitals and healthcare professionals to support further sales growth.
Essential Experience, Skills and Abilities
- Establish exceptional relationships with customers.
- Demonstrate experience in delivering sales and profitability targets with a relentless focus on service quality.
- Lead a team, creating an engaging culture and developing members to reach their potential, while supporting day‐to‐day operations.
- Interpret data to identify key levers for success.
Qualifications
- GCSE or equivalent Maths and English.
- Hold a UK manual driving licence for at least 2 years.
Desirable Experience, Skills and Abilities
- Retail, care, hospitality or own business experience.
- Experience implementing and complying with Health & Safety processes.
- Experience managing employee consultation and implementing change initiatives.
Benefits
- Competitive salary – accredited Living Wage employer.
- 33 days holiday per year, including bank holidays.
- Option to purchase up to 5 additional days holiday per year.
- Discretionary annual bonus scheme.
- Pension scheme – employer matched contributions up to 4%.
- Life assurance scheme worth at least 1× annual salary.
- Free turkey or voucher at Christmas.
- Apetito perks scheme, including salary sacrifice options and retail discounts.
All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.
Retail Sales and Operations Manager in Newton Abbot employer: Wiltshire Farm Foods
Join a dynamic team as a Retail Sales and Operations Manager in South Devon, where we prioritise a culture of exceptional customer service and employee empowerment. With competitive salaries, generous holiday allowances, and a commitment to personal growth, we foster an environment that values teamwork and community engagement. Our unique perks, including a discretionary bonus scheme and festive gifts, make us an employer of choice for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales and Operations Manager in Newton Abbot
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Wiltshire Farm Foods, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Wiltshire Farm Foods!
We think you need these skills to ace Retail Sales and Operations Manager in Newton Abbot
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Wiltshire Farm Foods, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Wiltshire Farm Foods and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Wiltshire Farm Foods that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Wiltshire Farm Foods
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
