At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales growth.
- Company: Join a passionate team at a leading retail company in South Devon.
- Benefits: Enjoy competitive salary, generous holiday, and exciting perks.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: GCSE Maths and English, plus a valid UK driving licence.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an exceptional Retail Sales and Operations Manager to lead our team in South Devon. The successful candidate will be a self‐starter with a can‐do attitude, a proactive and positive outlook, and an exceptional passion for delivering customer service and WFF's unique 'good fashioned service' ethic.
Responsibilities
- Take ownership of the territory, managing it as your own business and ensuring outstanding results through national support and local relationships.
- Lead and empower the frontline team to delight customers with excellent service, support and enable them to excel.
- Develop and support the team to discuss food knowledgeably and with passion.
- Create an environment where team members respect and support each other, encouraging the best for both customers and colleagues.
- Prioritise the health and safety of all team members above all else.
- Deliver the agreed target for Cost of Local Distribution (COLD), focusing on labour, vehicle, depot and local marketing costs and reviewing performance monthly with the Regional Manager.
- Achieve agreed sales targets by implementing national and local campaigns, executing all CRM activities, and driving local growth initiatives such as sheltered housing and CSA training.
- Engage with the local community including appropriate organisations, local hospitals and healthcare professionals to support further sales growth.
Essential Experience, Skills and Abilities
- Establish exceptional relationships with customers.
- Demonstrate experience in delivering sales and profitability targets with a relentless focus on service quality.
- Lead a team, creating an engaging culture and developing members to reach their potential, while supporting day‐to‐day operations.
- Interpret data to identify key levers for success.
Qualifications
- GCSE or equivalent Maths and English.
- Hold a UK manual driving licence for at least 2 years.
Desirable Experience, Skills and Abilities
- Retail, care, hospitality or own business experience.
- Experience implementing and complying with Health & Safety processes.
- Experience managing employee consultation and implementing change initiatives.
Benefits
- Competitive salary – accredited Living Wage employer.
- 33 days holiday per year, including bank holidays.
- Option to purchase up to 5 additional days holiday per year.
- Discretionary annual bonus scheme.
- Pension scheme – employer matched contributions up to 4%.
- Life assurance scheme worth at least 1× annual salary.
- Free turkey or voucher at Christmas.
- Apetito perks scheme, including salary sacrifice options and retail discounts.
All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.
Retail Sales and Operations Manager in Newton Abbot employer: Wiltshire Farm Foods
Join a dynamic team as a Retail Sales and Operations Manager in South Devon, where we prioritise a culture of exceptional customer service and employee empowerment. With competitive salaries, generous holiday allowances, and a commitment to personal growth, we foster an environment that values teamwork and community engagement. Our unique perks, including a discretionary bonus scheme and festive gifts, make us an employer of choice for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales and Operations Manager in Newton Abbot
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or an informal chat, let your passion for customer service shine through. Share stories that highlight your experience and how you’ve made a difference in previous roles. We love a good story!
✨Tip Number 3
Research the company culture! Before any interviews, dive into what makes WFF tick. Understand their values and think about how your own experiences align with their 'good fashioned service' ethic. This will help you stand out as a candidate who truly gets it.
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show that you’re genuinely interested in the role.
We think you need these skills to ace Retail Sales and Operations Manager in Newton Abbot
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you share our commitment to delivering 'good fashioned service' and that you're genuinely excited about the role.
Tailor Your Experience:Make sure to highlight your relevant experience in retail or operations management. We’re looking for someone who can demonstrate a track record of achieving sales targets and leading teams, so be specific about your achievements!
Be Proactive:In your application, show us that you’re a self-starter with a can-do attitude. Share examples of how you've taken initiative in previous roles, whether it’s improving processes or engaging with the community.
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep your application professional. Use clear language, avoid jargon, and make sure to proofread for any typos. And don’t forget, apply through our website for the best chance!
How to prepare for a job interview at Wiltshire Farm Foods
✨Know Your Stuff
Make sure you brush up on the company's values and their unique 'good fashioned service' ethic. Be ready to discuss how your experience aligns with their focus on exceptional customer service and how you can contribute to that culture.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you empowered your team to excel and how you created an engaging culture. This will demonstrate your ability to lead and inspire others.
✨Data-Driven Decisions
Be ready to talk about how you've used data to drive sales and improve operations. Highlight specific metrics you've achieved and how you interpreted data to identify key levers for success. This shows you're not just a people person, but also a strategic thinker.
✨Community Engagement
Think about ways you've engaged with local communities in previous roles. Be prepared to share ideas on how you could connect with local organisations and healthcare professionals to support sales growth in South Devon. This will show your proactive approach to building relationships.
