Depot Operations Supervisor in London

Overview
The Depot Operations Supervisor reports to the Retail Sales & Operations Manager (RSOM) who has overall responsibility for the depot and service across:
Customer Services
Delivery fleet
Cold store Warehouse
This role is 40 hours per week, working any 5 of 6 days (closed Sundays).
We offer a competitive hourly rate of £14.94 per hour.
Responsibilities
An integral member of the leadership team, you’ll model the passion and commitment to deliver outstanding service to our customers.
You will help to drive the consistent delivery of established processes and operational standards.
You’ll track the team’s performance against achieving daily, weekly and monthly targets.
Developing both the operational performance of the depot and the skills of your team will be a key aspect of the role.
The Depot Operations Supervisor has responsibility for areas such as health & safety, stock management, local delivery fleet management and facilities maintenance.
You’ll be ready and willing to get involved in the day‑to‑day tasks if needed, including deliveries (so a full UK driving licence is essential.)
Qualifications / Personal Qualities
This is a great opportunity for someone to grow their management skills and gain experience in different aspects of business delivery.
Essential Skills & Experience:
Experience in a supervisory role – leading and motivating a team to achieve shared objectives
Strong communication skills
Customer service ethos
Confident using IT systems
Strong influencing skills
Able to understand and influence KPIs
Problem solving skills
Full driving licence
You must have held a UK manual driving licence for at least 2 years.
All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.
Desirable Skills & Experience:
Previous experience of leading a team within a retail, wholesale, customer service or operational/logistics environment
Some knowledge of commercial / P&L / budget management
Health & safety training
Food safety training
Coaching skills
Experience of developing a team
Experience of implementing operational policies and processes
Personal Qualities
A can-do attitude, a positive outlook, and the tenacity to deliver results.
A team player, able to both lead and follow, with a clear focus on delivering the best experience possible for the customer.
A strong leader who inspires trust in their team
Can communicate well with everyone in order to deliver the ‘day job’
Coaches the team to improve every day
Takes accountability
Sets the bar in terms of what is acceptable in terms of standards and service
Fosters and develops strong working relationships within the team and the wider business
Has a real passion for making a real difference in the community
Ensures that the customer is at the heart of every decision
Passion, energy, commitment, and the ambition to succeed
Willingness to lead from the front – role‑model the way and be ‘hands‑on’ to support the team in carrying out their roles when required whether that’s driving a delivery van or picking in the cold store
This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimumrequirements set out under the UK Immigration Rules.
Company Benefits
Competitive salary – accredited Living Wage employer
33 days holiday per year, including