At a Glance
- Tasks: Lead a team to deliver exceptional customer service and achieve sales targets.
- Company: Join a passionate team at a leading retail company in South Devon.
- Benefits: Enjoy competitive salary, generous holiday, and unique perks like Christmas vouchers.
- Other info: Dynamic role with opportunities for personal growth and team empowerment.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: GCSE Maths and English, plus a valid UK driving licence.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an exceptional Retail Sales and Operations Manager to lead our team in South Devon. The successful candidate will be a self-starter with a can-do attitude, a proactive and positive outlook, and an exceptional passion for delivering customer service and WFF’s unique ‘good fashioned service’ ethic.
Responsibilities
- Take ownership of the territory, managing it as your own business and ensuring outstanding results through national support and local relationships.
- Lead and empower the frontline team to delight customers with excellent service, supporting and enabling them to excel.
- Develop and support the team to discuss food knowledgeably and with passion.
- Create an environment where team members respect and support each other, encouraging the best for both customers and colleagues.
- Prioritise the health and safety of all team members above all else.
- Deliver the agreed target for Cost of Local Distribution (COLD), focusing on labour, vehicle, depot and local marketing costs and reviewing performance monthly with the Regional Manager.
- Achieve agreed sales targets by implementing national and local campaigns, executing all CRM activities, and driving local growth initiatives such as sheltered housing and CSA training.
- Engage with the local community including appropriate organisations, local hospitals and healthcare professionals to support further sales growth.
Essential Experience, Skills and Abilities
- Establish exceptional relationships with customers.
- Demonstrate experience in delivering sales and profitability targets with a relentless focus on service quality.
- Lead a team, creating an engaging culture and developing members to reach their potential, while supporting day-to-day operations.
- Interpret data to identify key levers for success.
Qualifications
- GCSE or equivalent Maths and English.
- Hold a UK manual driving licence for at least 2 years.
Desirable Experience, Skills and Abilities
- Retail, care, hospitality or own business experience.
- Experience implementing and complying with Health & Safety processes.
- Experience managing employee consultation and implementing change initiatives.
Benefits
- Competitive salary – accredited Living Wage employer.
- 33 days holiday per year, including bank holidays.
- Option to purchase up to 5 additional days holiday per year.
- Discretionary annual bonus scheme.
- Pension scheme – employer matched contributions up to 4%.
- Life assurance scheme worth at least 1× annual salary.
- Free turkey or voucher at Christmas.
- Apetito perks scheme, including salary sacrifice options and retail discounts.
All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.
Retail Sales and Operations Manager in England employer: Wiltshire Farm Foods
Join our dynamic team in South Devon as a Retail Sales and Operations Manager, where you will thrive in a supportive and engaging work culture that prioritises employee growth and exceptional customer service. With competitive benefits including a generous holiday allowance, a discretionary bonus scheme, and opportunities for professional development, we empower our team members to excel while fostering strong community relationships. Experience the unique advantage of working with a company that values your contributions and promotes a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales and Operations Manager in England
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it shows your enthusiasm and initiative!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to retail management and customer service. Role-play with a friend or in front of the mirror to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Retail Sales and Operations Manager in England
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see that you genuinely care about delivering a great experience for our customers, so share any relevant experiences that highlight this.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us quickly see how you fit into our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wiltshire Farm Foods
✨Know Your Stuff
Make sure you brush up on your knowledge of the company and its unique service ethic. Understand their approach to customer service and be ready to discuss how you can embody that in your role as a Retail Sales and Operations Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you've empowered your team or created a positive culture. Be ready to share specific stories that highlight your ability to motivate and develop others.
✨Data is Your Friend
Since interpreting data is key for this role, come prepared with examples of how you've used data to drive sales or improve operations. Be ready to discuss metrics you've tracked and how they influenced your decision-making.
✨Engage with the Community
Think about ways you've engaged with local communities in previous roles. Be prepared to discuss how you would build relationships with local organisations and healthcare professionals to support sales growth in South Devon.
