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- Tasks: Take customer orders and make friendly calls to support our elderly clients.
- Company: Join Wiltshire Farm Foods, a caring employer with over 25 years of experience.
- Benefits: Earn ÂŁ11.45 per hour plus bonuses, enjoy generous leave, and retail discounts.
- Why this job: Make a real difference in the lives of elderly customers while developing your skills.
- Qualifications: Experience in customer service and a passion for helping others is essential.
- Other info: Flexible hours, supportive team environment, and opportunities for personal growth.
The predicted salary is between 11 - 12 ÂŁ per hour.
This role is working 15 hours per week, any 2 in 6 days. The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer Services Advisors are that they’re organised and efficient. However, apart from the technical skills that are required with the role, the most important attributes are that we demonstrate empathy, patience, kindness, friendliness, care and warmth to all our customers.
The role involves the taking of customer orders and also the making of outbound courtesy calls. These calls are particularly important as many customers live alone and the phone calls they receive are often the only contact they may have in a single day. As such, many customers become very attached to their “friends” at Wiltshire Farm Foods. Wiltshire Farm Foods supplies frozen meal solutions direct to the consumer. We have a cold store to accommodate the stock necessary to be able to deliver to our customers each week. The ultimate goal is to provide a service to our customers that exceed expectations while at the same time continuously improving efficiencies.
Who We Are
Wiltshire Farm Foods have been cooking and delivering delicious frozen meals for over 25 years. Part of the apetito group, an award winning leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care. We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.
In addition to your salary you will receive a comprehensive training program, generous annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, free car parking, free turkey (or voucher) at Christmas and much more! ÂŁ11.45 per hour + bonus + benefits.
Responsibilities
- Responsible for the taking of telephone/internet orders and making outbound calls to customers and prospects.
- To support drivers with route planning for the next days’ delivery rounds.
- To ensure each customer is provided with “exemplary” service on each telephone call or contact.
- To update customer records and liaise with customer relatives as required.
- To ensure customers’ needs are met, ensuring they know how to cook, store and re-order the meals as necessary.
- Prepare promotional literature as required and communicate details of new products or promotions to customers.
- To search, provide and continually look for new business opportunities.
- To share best practices with colleagues in an effort to continuously improve our service proposition.
- To actively take an interest in the products we sell and promote the benefits of WFF healthy and nutritious meals to all our customers.
Qualifications/Personal Qualities
- Experience of a customer service role.
- Confident using a Personal computer to manage and process orders.
- Confident telephone manner.
- Able to pay attention to detail and be accurate in your work.
- Numerate and good written English; GCSE Maths & English standard or equivalent.
- Able to work to deadlines.
- Desirable: Have worked in the elderly/care market.
- Experience of working in a team environment.
- Full UK Driving Licence.
Personal Qualities:
- As one of our team you will be focused on excellent customer service with a caring and empathic nature.
- You will demonstrate a real interest in people and be able to communicate effectively with members of the public and their families.
- This is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly customers.
- To take an active interest in getting to know every customer and become a trusted friend.
- A good listener, you’ll be able to treat every customer as an individual.
- To have a very clear telephone voice where you can adapt your style to meet the needs of every customer.
- Ability to communicate and relate to people at all levels.
- Ability to work under own initiative, plan own day, manage own time.
- To act as a link for drivers and customers if any problems arise during a delivery round.
- To be able to learn our in house computer systems, manage the taking of orders, round sequencing and database management for prospects, current or lapsed customers.
- To enjoy working as a team member and to be passionate about promoting the WFF product range and service proposition.
- Flexible approach to work content and willingness to help with other areas of the business as and when the occasion arises.
Customer Service Advisor employer: Wiltshire Farm Foods
Contact Detail:
Wiltshire Farm Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wiltshire Farm Foods. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your phone skills! Since this role involves taking orders over the phone, it’s crucial to have a clear and friendly telephone manner. Try role-playing with a friend or family member to get comfortable with the kind of conversations you might have with customers.
✨Tip Number 3
Show your empathy! During the interview, share examples of how you've demonstrated kindness and patience in previous roles. Remember, the customers are often elderly and may need a little extra care, so highlighting your soft skills is key.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out. Plus, you’ll find all the info you need about the role right there!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to connect with people, especially the elderly. Use examples that showcase your patience and kindness, as these traits are super important for this role.
Be Organised and Efficient: Demonstrate your organisational skills in your application. Mention any experience you have with managing orders or working in a busy environment, as this will show us you're ready to handle the responsibilities of a Customer Service Advisor.
Tailor Your Application: Make sure to tailor your application to the job description. Use keywords from the listing, like 'exemplary service' and 'courtesy calls', to show us you understand what we're looking for in a candidate.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Wiltshire Farm Foods
✨Show Your Empathy
In this role, empathy is key. During the interview, share examples of how you've demonstrated kindness and patience in previous customer service roles. This will show that you understand the importance of connecting with elderly customers who may rely on you for companionship.
✨Be Organised and Efficient
Highlight your organisational skills by discussing how you manage your time and tasks effectively. You might want to mention any tools or methods you use to stay organised, as this aligns perfectly with what the company values in their Customer Service Advisors.
✨Practice Your Telephone Manner
Since you'll be taking orders over the phone, practice speaking clearly and confidently. You could even do a mock call with a friend to get comfortable. Make sure to adapt your tone to be friendly and warm, as this is crucial for building rapport with customers.
✨Demonstrate Your Interest in the Product
Research Wiltshire Farm Foods and their meal offerings. Be prepared to discuss why you think their products are beneficial for customers. Showing genuine interest in what they provide will demonstrate your commitment to promoting their services effectively.
