At a Glance
- Tasks: Assist elderly customers with their orders and provide exceptional service.
- Company: Join Wiltshire Farm Foods, a caring company dedicated to customer satisfaction.
- Benefits: Earn £13.45 per hour plus holiday and pension benefits.
- Other info: Flexible 24-hour work week with a supportive team environment.
- Why this job: Make a real difference in the lives of elderly customers every day.
- Qualifications: Strong customer service skills and a friendly attitude are essential.
The predicted salary is between 27900 - 27900 € per year.
Wiltshire Farm Foods is looking for a Customer Services Advisor in the United Kingdom. This role entails working 24 hours a week and involves assisting primarily elderly customers with their orders. Candidates should have a strong customer service background and a friendly demeanor, as calls are often the only contact these customers have.
The position offers a competitive hourly wage of £13.45, along with various company benefits including holiday and pension schemes.
Compassionate Customer Service Advisor (6-month FTC, 24h/wk) employer: Wiltshire Farm Foods
At Wiltshire Farm Foods, we pride ourselves on being an excellent employer, offering a supportive work culture that values compassion and dedication. Our Customer Service Advisors play a vital role in enhancing the lives of our elderly customers, and we provide ample opportunities for personal and professional growth, alongside competitive pay and benefits such as holiday and pension schemes. Join us in making a meaningful difference in the community while enjoying a fulfilling work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Compassionate Customer Service Advisor (6-month FTC, 24h/wk)
✨Tip Number 1
Make sure to showcase your customer service skills during interviews. We want to see how you handle tricky situations and keep a friendly vibe, especially since you'll be dealing with elderly customers who might need that extra bit of compassion.
✨Tip Number 2
Practice active listening! It’s super important in this role. We recommend doing mock calls with friends or family to get comfortable responding to different customer needs and concerns.
✨Tip Number 3
Don’t forget to research Wiltshire Farm Foods! Knowing their values and services can help you connect better during the interview. We love when candidates show genuine interest in our company.
✨Tip Number 4
Apply through our website for the best chance! We keep an eye on applications that come directly from there, so make sure you hit that apply button and let us know why you’d be a great fit for the team.
We think you need these skills to ace Compassionate Customer Service Advisor (6-month FTC, 24h/wk)
Some tips for your application 🫡
Show Your Compassion:When writing your application, let your caring nature shine through. We want to see how you can connect with our elderly customers and make their experience as pleasant as possible.
Highlight Your Experience:Make sure to mention any previous customer service roles you've had. We love seeing how your background can help us provide the best support to our customers.
Be Friendly and Approachable:Use a warm and friendly tone in your application. Remember, we’re looking for someone who can bring a smile to our customers' faces, even over the phone!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Wiltshire Farm Foods
✨Show Your Compassion
In this role, you'll be assisting elderly customers, so it's crucial to demonstrate your compassionate side. Share examples from your past experiences where you've gone above and beyond to help someone in need. This will show that you understand the importance of empathy in customer service.
✨Know the Company
Before the interview, take some time to research Wiltshire Farm Foods. Familiarise yourself with their mission, values, and the services they offer. This knowledge will not only impress the interviewer but also help you tailor your answers to align with the company's ethos.
✨Practice Active Listening
As a Customer Service Advisor, listening is just as important as speaking. During the interview, practice active listening by nodding and responding appropriately to questions. This will showcase your ability to engage with customers effectively, which is key for this position.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role, especially those involving elderly customers. Prepare responses on how you would handle difficult situations or complaints. This preparation will help you feel more confident and ready to tackle any question thrown your way.
