At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and support sales operations.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier, making a difference in customers' lives.
- Benefits: Enjoy a competitive salary, generous holiday, bonus scheme, and employee perks.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
- Why this job: Be part of a family-owned business dedicated to ethical practices and community impact.
- Qualifications: Leadership potential, empathy for customers, and experience in team engagement are essential.
The predicted salary is between 14.94 - 14.94 £ per hour.
Overview
The new Office Supervisor, for Blandford Forum, must be passionate and have the energy and commitment to support the Retail Sales and Operations Manager to create an exemplar of outstanding performance in customer service and sales.
As Office Supervisor you'll supervise the office based team to deliver exceptional service to our customers via phone and and email.
Customer service and empathy for the needs of our predominately elderly customers is at the heart of what we do and you'll need to be part of living those values.
The WFF network is actively supported with national marketing, including television, national press and direct mail marketing campaigns.
You can also tap into our support from our Wiltshire Head Office.
£14.94 per hour + bonus + benefits
37.5 days per week, working 5 out of 6 days.
Who we are
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.
We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.
Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.
This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
- Supervise the office based teams to ensure all office tasks are completed accurately and on time.
- Engage with the team and ensure all targets are being met.
- Monitor performance, Coach and support team members where required.
- Maintain dialogue with the Depot Operations Manager to ensure you are all working towards the company strategy and maximising all opportunities.
- Ensure Dynamics CRM is being used productively to grow the customer base.
- Manage the office team’s rotas and holidays and arrange cover where needed.
- Liaise with the Retail operations manager and Depot Operations Manager to highlight concerns or success.
Additionally, to support the office team to
Improve KPI performance e. g.
- New customer acquisition
- Prospect conversion
- Customer retention
- Sales and Growth
Maximise the potential of our CRM (Customer Relationship Management) system.
- Inbound / outbound calls
- Marketing letters
- Team training
Create an exemplar with pace & urgency
- Exemplary customer service
- Local marketing best practice
- High operational standards, including Health & Safety and Audit Compliance
- Ensure execution is outstanding
- Professional standards
- Manage internal and external communication with apetito and franchisees.
Qualifications/Personal Qualities
Essential
- Good Leadership potential, with the ability to supervise and motivate your team
- Experience of people engagement / leading a team of up to 5 people.
- Passion, energy, and commitment
- Ambition to succeed
- Empathy to deal with our customers
- Ability to effectively promote WFF
- Willingness to ‘hands on’ and support the team in carrying out their roles e. g. tele-sales and field marketing.
- Networking skills – ability to work well with colleagues and franchisees
- GCSE English and Maths - Good understanding of written & oral English
Desirable
- Experience of the elderly market - an empathy for our customers
- Retail, care or franchising experience
Personal Qualities
Essential
- Leading and Supervising
- Working with people
- Demonstrates an interest in and understanding of others
- Adapts to the team and builds team spirit
- Persuading and Influencing
- Makes a strong personal impression on others
- Gains clear agreement and commitment from others by persuading, convincing and negotiating
- Relating and Networking
- Establishes good relationships with customers and staff.
- Delivering results and meeting customer expectations
- Focuses on customer needs and satisfaction
- Sets high standards for quality and quantity
This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimumrequirements set out under the UK Immigration Rules.
- Company Benefits
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme - employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Our Values
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
We develop a range of products designed to enhance health and well-being for all our customers.
We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.
We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. Learn more about apetito’s commitment to a more sustainable future.
We embrace inclusion, empowering individuals from diverse backgrounds.
Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.
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Office Supervisor in Blandford Forum employer: Wiltshire Farm Foods
Wiltshire Farm Foods is an excellent employer, offering a supportive work culture where team members are valued for their dedication to customer service. Located in Preston, employees enjoy competitive pay, a bonus scheme, and generous holiday allowances, alongside opportunities for personal growth and development within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Office Supervisor in Blandford Forum
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wiltshire Farm Foods. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wiltshire Farm Foods before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Supervisor in Blandford Forum
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wiltshire Farm Foods:Your cover letter is your chance to shine! Tell us why you want to work at Wiltshire Farm Foods specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wiltshire Farm Foods!
How to prepare for a job interview at Wiltshire Farm Foods
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
