At a Glance
- Tasks: Lead commercial operations and drive income generation for a vibrant cultural organisation.
- Company: Join one of the South-West’s largest cultural organisations with a focus on community and hospitality.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and community engagement.
- Why this job: Make a real impact on audience experiences while leading a passionate team.
- Qualifications: Proven management experience in hospitality and strong leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
We are offering an exciting opportunity to take a leading role in the commercial operations in one of the South-West’s largest cultural organisations. As a results-orientated individual you will be responsible for driving vital commercial trading income to support us in delivering impact to our 200,000 audiences each year. You will be responsible for our bars along with supporting events and promoting hire of our spaces to grow our commercial income.
This position will work flexibly at both Salisbury Playhouse and Salisbury Arts Centre as the performance schedule requires, where you will help create an exciting work atmosphere with a culture focused on brilliant hospitality and a strong sense of community. You will lead by example, often providing hands on support to the whole team, with a focus on delivering exceptional guest experiences.
Key Responsibilities
- Income Generation
- Oversee and drive all aspects of commercial hospitality, leading our team to ensure all commercial revenue is maximised.
- Develop and deliver new revenue strategies to increase long-term income generation streams.
- Take ownership of the EPOS and stock management systems, analysing, interpreting and using performance data to inform decision making and motivate the FOH Team.
- Lead on non-performance hires of our spaces (e.g. parties, corporate hires, etc), developing new opportunities and extending our partnerships into the city.
- Partner with suppliers, reviewing and managing supplier contracts to ensure consistent quality, value for money and alignment with Wiltshire Creative values.
- Manage and moderate costs including inventory control, waste management and stock ordering.
- Hospitality and Customer Service
- Ensure customer experience is at the centre of all your decision-making, implementing innovative strategies to enhance guest experience.
- Lead the professional day-to-day operation of FOH areas across the organisation.
- Continually seek improvements in the speed and efficiency of service in all outlets.
- Promote a culture of continual improvement in operational efficiency and audience experience.
- Health and Safety
- To maintain a high standard of presentation, cleanliness, and safety in all public areas.
- Understand and uphold the conditions of the venue’s Premises Licence or Temporary Event Notice.
- To act as duty manager on shifts ensuring safety of staff and patrons in FOH areas.
- Act as a First Aider for the organisation and attend regular Health and Safety Meetings.
- Staff Management
- To line manage the Bar and Catering team, including setting and monitoring individual and team objectives.
- Ensuring effective recruitment, training and development of staff.
- Engaging and motivating the team to perform at their best and deliver excellent customer service.
- Conduct regular performance reviews and appraisals as per our People policies.
- Oversee rotas and casual wage payroll, optimising staff schedules to meet business needs.
- General
- To always act in the best interests of Wiltshire Creative.
- To take positive action to promote Equal Opportunities in all aspects of the work of Wiltshire Creative.
- To agree to abide by Wiltshire Creative’s policies, as set out in the Staff Handbook.
- To maintain confidentiality in all areas relating to Wiltshire Creative.
- To maximise income and minimise expenditure wherever possible.
- To be flexible and to undertake any other reasonable duties as requested by Management.
About You
- Substantial management experience in a customer-facing commercial hospitality environment
- Strong and proven leadership and line management skills
- Experience of developing / implementing revenue generation schemes and commercial strategies using data analysis to inform decisions
- Financial acumen with experience of managing income and expenditure budgets
- Experience of recruiting, training and motivating casual staff
- Excellent communication skills, able to work with a range of stakeholders and staff
- Familiarity with current Health and Safety legislation relevant to the role
- Ability to excel under pressure, and comfortable in an office or customer-facing environment
Head of Operations & Commercial in Salisbury employer: WILTSHIRE Creative
Join Wiltshire Creative, one of the South-West’s largest cultural organisations, where you will thrive in a vibrant work culture that prioritises exceptional hospitality and community engagement. As the Head of Operations & Commercial, you will have the opportunity to lead a passionate team, drive innovative revenue strategies, and enhance guest experiences while enjoying flexible working across our dynamic venues in Salisbury. We are committed to your professional growth, offering a supportive environment that encourages continual improvement and celebrates success.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations & Commercial in Salisbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their values, recent projects, and challenges they face. This will help you tailor your responses and show that you're genuinely interested in contributing to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Operations & Commercial. Highlight your leadership skills and any successful revenue strategies you've implemented in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Head of Operations & Commercial in Salisbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your management experience in hospitality and any revenue generation strategies you've implemented. We want to see how you can drive commercial success!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your leadership style aligns with our focus on exceptional guest experiences. Be genuine and let your personality come through!
Showcase Your Data Skills:Since data analysis is key for this role, don’t forget to mention any relevant experience you have with EPOS systems or stock management. We love candidates who can use data to inform decisions and drive results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our community!
How to prepare for a job interview at WILTSHIRE Creative
✨Know Your Numbers
As a Head of Operations & Commercial, you'll need to demonstrate your financial acumen. Brush up on key metrics related to income generation and be ready to discuss how you've used data analysis in past roles to drive revenue. This shows you understand the commercial side of hospitality.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership and team management skills. Think about times when you've motivated a team or improved service efficiency. Be ready to explain how you foster a culture of excellence and community within your teams.
✨Customer Experience is Key
Since this role focuses heavily on guest experience, come armed with innovative ideas you've implemented in previous positions. Discuss how you've enhanced customer satisfaction and what strategies you would bring to the table to ensure exceptional service at Wiltshire Creative.
✨Health and Safety Savvy
Familiarise yourself with current Health and Safety legislation relevant to the hospitality industry. Be prepared to discuss how you've maintained safety standards in past roles and how you would ensure compliance in this position. This will show your commitment to creating a safe environment for both staff and patrons.
