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For Companies At a Glance
- Tasks: Deliver excellent customer service and manage ticket sales for exciting events.
- Company: Join Wiltshire Creative, a vibrant hub for arts and culture.
- Benefits: Flexible hours, gain valuable experience, and be part of a creative team.
- Why this job: Be the friendly face that welcomes audiences to unforgettable performances.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Perfect for those passionate about the arts and looking for dynamic work.
About the Role
Box Office Assistants at Wiltshire Creative are responsible for delivering an excellent customer experience for our audiences at their first point of contact. They manage face to face, telephone and email customer service and ticket sales for all venues and events. They must be comfortable working independently without supervision and working collaboratively within a team during busy periods. A positive attitude and warm and friendly personality is essential for this role.
Key Responsibilities
Box Office Operations and Administration
- To sell tickets for productions and other events taking place across Wiltshire Creative’s sites, either face to face, by telephone or by email
- To sell tickets for external events where Wiltshire Creative is engaged as a sales agent
- To sell other items as required e.g. memberships, programmes, gift vouchers and interval drinks
- To follow correct cashing up procedures and reconciling takings
- To undertake school, corporate and group bookings and complete any follow up work
- To support the Development team with supporter enquiries
- To encourage small scale donations from audiences at the time of booking
- To maintain an organised and efficient Box Office environment
- To ensure the accurate and timely distribution of tickets including e-tickets, collection and posting
- To maintain accurate customer records in line with Wiltshire Creative’s Privacy Policy
- To support the Box Office Manager with administrative tasks as required
- To participate in training sessions and team meetings
Customer Service
- To provide enthusiastic, efficient and friendly service to all customers of Wiltshire Creative
- To treat all visitors with dignity and respect, abiding by safeguarding procedures at all times
- To collect and record customer feedback as required to help improve service and operations
- To address customer complaints or issues promptly and escalate to the Box Office Manager when necessary
- To understand the diary and daily room bookings for each venue in order to provide a warm and informed welcome
- To develop an understanding of our work, audiences and local area, in order to facilitate positive conversations and promote our work to audiences
- To ensure excellent stewardship of donors in all interactions with the organisation
- To ensure front of house spaces are functional, tidy and welcoming for all
- To clear and clean tables and chairs in the foyer area, carrying out light housekeeping as required
Marketing
- To create simple communications collateral using Canva
- To ensure marketing materials are kept up to date and tidy in the foyer and front of house areas
- To assist with marketing initiatives as requested from time to time
- To support marketing team with keeping local listings pages updated
General
- To always act in the best interests of Wiltshire Creative
- To take positive action to promote Equal Opportunities in all aspects of the work of Wiltshire Creative
- To agree to abide by Wiltshire Creative’s policies, as set out in the Staff Handbook
- To maintain confidentiality in all areas relating to Wiltshire Creative
- To maximise income and minimise expenditure wherever possible
- To be flexible and to undertake any other reasonable duties as requested by Management
About You
You will have previous customer service experience and be motivated by providing outstanding customer care
You will possess strong written and verbal communication skills
You will be organised and with an ability to calmly manage workloads during busy periods
You will be highly computer literate and confident with Microsoft software such as Word and Excel, as well as be comfortable learning our ticketing software
You will be a team-player but able to work proactively and with initiative individually
You must have the ability and willingness to work flexible hours, including evenings and weekends
You will have a passion for the arts and an interest in theatre
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Casual Box Office Assistant employer: WILTSHIRE Creative
Contact Detail:
WILTSHIRE Creative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Box Office Assistant
✨Tip Number 1
Get to know the venue! Familiarise yourself with Wiltshire Creative's events and offerings. This way, when you chat with potential employers, you can show off your knowledge and passion for the arts, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a warm and friendly experience, think of scenarios where you can demonstrate your ability to handle customer queries or complaints. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Network like a pro! Attend local events or workshops related to the arts. Not only will you meet people in the industry, but you might also hear about job openings before they’re advertised. Plus, it’s a great way to show your enthusiasm for the field!
✨Tip Number 4
Apply through our website! We love seeing applications that come directly from our site. It shows you're genuinely interested in being part of the Wiltshire Creative team. Don’t forget to highlight your relevant experience and how you can contribute to our mission!
We think you need these skills to ace Casual Box Office Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've gone above and beyond to provide outstanding care, so share specific examples that showcase your friendly and enthusiastic approach!
Be Organised and Clear: When writing your application, keep it organised and easy to read. Use clear headings and bullet points where necessary. We appreciate a well-structured application that reflects your ability to manage workloads calmly, especially during busy periods.
Express Your Passion for the Arts: Let us know why you’re passionate about the arts and theatre! Share any relevant experiences or interests that connect you to Wiltshire Creative. This will help us see your enthusiasm and fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Wiltshire Creative.
How to prepare for a job interview at WILTSHIRE Creative
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult customers or provided exceptional service in the past. This role is all about creating a warm and friendly atmosphere, so show them you can do just that!
✨Familiarise Yourself with Wiltshire Creative
Do some homework on Wiltshire Creative and its events. Understanding their mission and the types of productions they host will help you answer questions more effectively and demonstrate your genuine interest in the role. Plus, it’ll give you great talking points during the interview!
✨Show Off Your Organisational Skills
Since the job involves managing ticket sales and customer records, be prepared to discuss how you stay organised. Share specific strategies or tools you use to keep track of tasks, especially during busy periods. This will show that you can handle the fast-paced environment they’re looking for.
✨Be Ready for Teamwork Questions
Expect questions about teamwork and collaboration. Think of examples where you’ve worked well with others, especially in high-pressure situations. Highlight your ability to support your colleagues while also being proactive when working independently. They want to see that you can thrive both solo and as part of a team!