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- Tasks: Enhance tenant interactions and improve customer experience across Wiltshire.
- Company: Leading housing provider dedicated to empowering communities.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives by improving housing solutions.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Join a passionate team focused on community well-being and satisfaction.
We are looking for a Housing Customer Experience Manager to develop and improve the way we interact with our tenants across Wiltshire.
With over 5,300 homes and a £31m rental turnover, our Housing Management Service plays a crucial role in ensuring tenant satisfaction. This role is key to improving our customer experience, overseeing all relevant processes.
Housing Customer Experience Manager in Wilton employer: Wiltshire Council
Contact Detail:
Wiltshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Experience Manager in Wilton
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the housing sector, especially those who have worked in customer experience roles. They can provide insider info and might even refer you directly!
✨Tip Number 2
Prepare for the interview by researching common questions for customer experience managers. Think about how your past experiences can relate to improving tenant satisfaction and be ready to share specific examples.
✨Tip Number 3
Show your passion for housing solutions! During interviews, express your commitment to enhancing tenant interactions and how you plan to implement innovative strategies to improve their experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Housing Customer Experience Manager in Wilton
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you fully understand what the Housing Customer Experience Manager role entails. Dive into the job description and highlight key responsibilities and skills. This will help us see how your experience aligns with what we're looking for.
Tailor Your Application: Don’t just send a generic application! We want to see how your unique experiences and skills relate specifically to improving tenant satisfaction. Use examples from your past roles that showcase your ability to enhance customer experiences.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and long-winded sentences. Make sure your passion for the role shines through without overwhelming us with unnecessary details.
Check Your Spelling and Grammar: Before hitting that apply button, give your application a thorough proofread. Typos and grammatical errors can distract from your message. We want to see your attention to detail, so take the time to polish your application!
How to prepare for a job interview at Wiltshire Council
✨Know Your Stuff
Before the interview, dive deep into the company’s mission and values. Understand their approach to tenant satisfaction and how they empower housing solutions. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to enhance customer experience. Think about situations where you improved processes or resolved tenant issues effectively. This will give the interviewer a clear picture of how you can contribute to their team.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about their current challenges in customer experience or future initiatives. This not only shows your interest but also gives you a chance to assess if the company is the right fit for you.
✨Be Personable and Approachable
As a Housing Customer Experience Manager, your interpersonal skills are crucial. During the interview, be friendly and approachable. Smile, maintain eye contact, and engage with the interviewer. This will help them envision you as someone who can connect well with tenants.
