At a Glance
- Tasks: Support vulnerable adults by providing information and advice in a collaborative team.
- Company: Join a dedicated social care team focused on community support.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Temporary position until March 2029 with a commitment to inclusion and diversity.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in social care and customer service, with strong communication skills.
The predicted salary is between 29064 - 31022 £ per year.
Salary: £29,064 - £31,022 per annum
Hours per week: 37 hours
Temporary/Fixed term: Until March 2029
Interview date: Week Commencing Monday 15 June 2026
Position overview
This is an excellent opportunity to demonstrate customer service skills and gain knowledge within a social care setting in our supportive, collaborative, and multi-disciplinary Advice and Contact team. Our key focus is to support Wiltshire’s vulnerable adults to live as independently as possible within the community. This holistic approach and the support that you will offer will be essential for the service achieving this.
Responsibilities
- Respond to Adult Social Care enquiries and concerns via telephone, email, and online referrals.
- Action referrals and provide high-quality information, advice and signposting.
Qualifications
- Social care and customer service experience.
- Ability to work as part of a team in a busy and fast‑paced environment.
- Good listening and communication skills to build effective relationships with vulnerable adults.
- Courteous and professional attitude.
- Excellent IT skills and ability to analyse and prioritise work.
Legal and inclusive employment eligibility statement
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. We are a Disability Confident Employer.
CA07-1323 Information Officer in Trowbridge employer: Wiltshire Council
Join our dedicated team as an Information Officer in Wiltshire, where you will play a vital role in supporting vulnerable adults to live independently. We pride ourselves on fostering a collaborative and inclusive work culture, offering extensive training and development opportunities to help you grow in your career. With a focus on employee well-being and a commitment to diversity, we provide a rewarding environment for those looking to make a meaningful impact in social care.
StudySmarter Expert Advice🤫
We think this is how you could land CA07-1323 Information Officer in Trowbridge
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support vulnerable adults. This will help you tailor your responses during interviews and show that you're genuinely interested in their work.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to respond to enquiries or concerns. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to social care. Building relationships can give you insider tips and even lead to referrals, which can be a game-changer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace CA07-1323 Information Officer in Trowbridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service skills and social care experience. We want to see how your background aligns with the role of Information Officer, so don’t hold back on showcasing relevant examples!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand your qualifications and fit for the role.
Show Your Passion:Let your enthusiasm for supporting vulnerable adults shine through in your application. We’re looking for candidates who genuinely care about making a difference, so share why this role excites you and how you can contribute to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Wiltshire Council
✨Know Your Stuff
Before the interview, make sure you understand the role of an Information Officer and the specific responsibilities involved. Brush up on your knowledge of social care and customer service principles, as well as any relevant legislation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your customer service skills and ability to work in a team. Think about situations where you've successfully supported vulnerable individuals or handled challenging enquiries. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, maintain eye contact, and ask clarifying questions if needed. This shows that you value their input and are keen to understand the needs of the role, which is crucial for supporting vulnerable adults effectively.
✨Be Professional and Courteous
Remember that first impressions count! Dress appropriately for the interview and maintain a courteous attitude throughout. Being professional not only reflects well on you but also aligns with the values of the organisation, especially when working in a sensitive environment like social care.
