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- Tasks: Manage change and release activities in our ICT environment to ensure smooth service delivery.
- Company: Join a council committed to positive working relationships and inclusivity.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Why this job: Be at the forefront of ICT transformation and make a real difference in service continuity.
- Qualifications: Degree level education or equivalent experience, with ITIL Foundation qualification preferred.
- Other info: Dynamic role with a focus on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for someone to manage change and release activities within our ICT environment. This role ensures that all changes are properly logged, assessed, authorised, planned, tested, implemented, and reviewed so that risks are controlled and disruption to council services is minimised.
You will oversee the release process and make sure ICT solutions are tested and delivered on time, supporting business transformation and maintaining service continuity. You will work closely with technical teams and business partners to ensure new services are supported before going live, that operational teams understand how they work, and that any known issues are documented.
The role involves writing clear technical documentation, managing change and release processes, monitoring performance, and reporting on effectiveness. You will also identify improvements, chair meetings such as the Change Advisory Board when required, and act as the main liaison for ICT aspects of new projects.
The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.
This role may be subject to successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
We are looking for someone educated to degree level or with equivalent experience, with an ITIL v3 or v4 Foundation qualification. You should have experience supporting ICT transformation projects, managing change and release processes, and making informed decisions in a technical environment. Strong communication skills and the ability to assess both technical and business impacts of change are essential. If you are organised, proactive, and passionate about delivering reliable ICT services, we would love to hear from you.
Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Transition Officer employer: Wiltshire Council
Contact Detail:
Wiltshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transition Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the ICT field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to change management and service delivery, so you can show how your skills align with their needs. We want you to shine!
✨Tip Number 3
Practice your communication skills! As a Transition Officer, you'll need to convey technical information clearly. Try mock interviews with friends or use online resources to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Transition Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with change and release processes. We want to see how your skills align with the role of Transition Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate how you've effectively communicated in past projects. Whether it’s writing technical documentation or liaising with teams, let us know how you’ve made a difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to technical details. Avoid jargon unless necessary, and make sure your main points shine through!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wiltshire Council
✨Know Your Change Management Basics
Make sure you brush up on change management principles, especially ITIL v3 or v4. Be ready to discuss how you've applied these in past roles, as this will show your understanding of the processes involved in managing change and release activities.
✨Prepare for Technical Questions
Expect questions that assess your technical knowledge and experience with ICT transformation projects. Think about specific examples where you've successfully managed change and how you ensured minimal disruption to services.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare to demonstrate how you've effectively liaised with technical teams and business partners in the past. You might want to share examples of how you’ve documented processes or chaired meetings like a Change Advisory Board.
✨Emphasise Your Organisational Skills
Being organised is crucial for a Transition Officer. Be ready to discuss how you manage multiple tasks, prioritise effectively, and ensure that all changes are logged and reviewed properly. This will highlight your proactive approach to delivering reliable ICT services.
