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- Tasks: Support clients in maintaining housing and preventing homelessness through essential services.
- Company: Join Wiltshire Council, a friendly and inclusive workplace.
- Benefits: Competitive salary, hybrid working model, and strong commitment to employee welfare.
- Other info: Opportunities for career growth and a supportive team environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Empathy, resilience, and knowledge of welfare benefits and budgeting are essential.
The predicted salary is between 31537 - 33699 £ per year.
Join us as a Tenancy Sustainment Officer and make a difference in your community. You'll have the chance to work from one of our hubs located in Trowbridge, Chippenham, or Salisbury, with opportunities to travel across the county. In this role, you'll provide vital support to our clients, empowering them to maintain their housing and avoid homelessness.
From assisting with benefit applications to managing utilities and connecting them with essential services, you'll play a crucial role in navigating the challenges of the current cost-of-living crisis. Prioritising rent payments and offering budgeting assistance are key aspects of your responsibilities. Your work will contribute to our efforts to prevent homelessness by safeguarding existing tenancies and reassuring landlords of the support available to their tenants. This approach has proven successful in both retaining housing and exploring alternative options.
We're seeking candidates with a proactive attitude, capable of effectively handling challenging clients resistant to change. Understanding the struggles faced by care experienced young people is essential, as you'll be supporting them in maintaining their accommodation. Empathy, resilience, and strong relationship-building skills are vital, along with knowledge of landlord-tenant law, welfare benefits, budgeting, and IT proficiency.
Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location. We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.
We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations. While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Tenancy Sustainment Officers employer: Wiltshire Council
Contact Detail:
Wiltshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officers
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Tenancy Sustainment Officer. This way, when you get that interview, you can show off your knowledge and passion for helping clients maintain their housing.
✨Tip Number 2
Network like a pro! Connect with current or former Tenancy Sustainment Officers on LinkedIn or local community groups. They can provide insider tips and maybe even put in a good word for you!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to empathy, resilience, and handling challenging clients. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and our values, which will help you stand out in interviews.
We think you need these skills to ace Tenancy Sustainment Officers
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start writing your application, take a good look at the job description. Make sure you understand what we're looking for in a Tenancy Sustainment Officer and how your skills align with our needs.
Showcase Your Relevant Experience: When you're putting together your application, highlight any experience you have that relates to supporting clients, managing budgets, or understanding landlord-tenant law. We want to see how you can make a difference in our community!
Be Authentic: While it's tempting to use AI tools to help with your application, we really value authenticity. Make sure your submission reflects your own experiences and motivations – we want to get to know the real you!
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way to ensure it gets to us directly. Plus, you'll find all the info you need about the role and our organisation there.
How to prepare for a job interview at Wiltshire Council
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Tenancy Sustainment Officer. Familiarise yourself with landlord-tenant law, welfare benefits, and budgeting techniques. This knowledge will not only help you answer questions confidently but also demonstrate your genuine interest in the position.
✨Show Empathy and Resilience
In this role, you'll be working with clients who may be facing tough situations. Prepare to share examples from your past experiences where you've shown empathy and resilience. Highlight how you’ve successfully built relationships with challenging clients, as this is crucial for the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role, such as helping a client resistant to change. Practise articulating your thought process and how you would approach these situations effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support available for staff, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the organisation aligns with your values.