At a Glance
- Tasks: Help older people with information and advice, ensuring they get the support they need.
- Company: Join Age UK, a supportive organisation dedicated to helping the elderly.
- Benefits: Competitive salary, pension contributions, life assurance, and employee assistance programme.
- Other info: Flexible working options available after training; dynamic role with career growth potential.
- Why this job: Make a real difference in people's lives while working in a collaborative team.
- Qualifications: Good listening skills, attention to detail, and a passion for helping others.
The predicted salary is between 24765 - 27532 € per year.
Salary: 24,765-27,532 per annum depending on experience (Full Time Equivalent role, pro rata sum will be dependent on hours). Company pension offered (employer contribution 6%; life assurance; employee assistance programme offering both phone and face to face support; discounts and rewards).
Hours of work: 21-35 hours per week
Contract: Permanent
Location: Based out of our Devizes and Salisbury offices. You will be required to work from both locations.
Are you someone that likes helping others resolve their problems? Do people say you're a good listener and not easily flustered? Are you often asked to look up or relay key information, because you're great at researching and paying attention to the details?
This is a varied, dynamic and rewarding role within a close-knit collaborative team with scope for some flexible working once initial training has been completed. As the successful applicant, you will support the day-to-day delivery of our local service for older people who are approaching Age UK Wiltshire and Age UK Southampton for information, advice and support.
Key activities include:
- Advice work (including occasional home visits)
- Casework
- Quality checking
- Delivering information and advice to communities across Wiltshire, Swindon and Southampton
- Supporting volunteers
- Maintaining information systems and resources
- Recording all activity and contacts on our database
For an informal discussion about the role please contact Rachel Clarke.
Closing date (and time): Friday 29th May 2026
Interview date: W/C 01st June 2026
Commencement date: TBC
This role is exempt from the Rehabilitation of Offenders Act and an enhanced level DBS check will be required.
PLEASE DO NOT APPLY VIA THE APPLY BUTTON BELOW. Applications must be made via the instructions provided above. Applications submitted via the apply button will not be considered.
Information and Advice Project Worker employer: Wiltshire Council
At Age UK Wiltshire, we pride ourselves on being an exceptional employer that values the contributions of our team members. Our supportive work culture fosters collaboration and personal growth, offering flexible working arrangements and a comprehensive benefits package, including a generous pension scheme and employee assistance programmes. Working from our welcoming offices in Devizes and Salisbury, you will have the opportunity to make a meaningful impact in the lives of older people while developing your skills in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Information and Advice Project Worker
✨Tip Number 1
Get to know the company! Research Age UK and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to advice work and case management. Role-play with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen. Plus, it shows you're serious about the role and following instructions.
We think you need these skills to ace Information and Advice Project Worker
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, make sure you understand what we're looking for in an Information and Advice Project Worker. Pay attention to the key activities and skills mentioned, as these will guide your application.
Showcase Your Listening Skills:Since this role involves helping others resolve their problems, highlight any experiences where you've demonstrated great listening and problem-solving skills. We want to see how you can relate to our clients!
Be Detail-Oriented:As you'll be dealing with information systems and resources, it's crucial to show us that you're detail-oriented. Mention any relevant experience where you've had to pay close attention to details or manage data effectively.
Apply Through Our Website:Remember, we want your application through our website, not via the apply button below. Make it easy for us to find your application by following the instructions provided. Good luck!
How to prepare for a job interview at Wiltshire Council
✨Know Your Stuff
Make sure you research Age UK and their mission. Understand the specific needs of older people in Wiltshire and how your role as an Information and Advice Project Worker can make a difference. This will show your genuine interest and commitment during the interview.
✨Showcase Your Listening Skills
Since this role requires great listening abilities, prepare to demonstrate this in your interview. You might be asked situational questions where you can illustrate how you've effectively listened and responded to others' needs in past experiences.
✨Be Ready for Practical Scenarios
Expect to face practical scenarios or role-play situations during the interview. Think about how you would handle common issues faced by older people seeking advice. Practising these scenarios beforehand can help you feel more confident and prepared.
✨Highlight Your Team Spirit
This position involves working closely with a collaborative team. Be ready to discuss your experience in teamwork and how you support others. Share examples of how you've worked with volunteers or colleagues to achieve a common goal.
