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- Tasks: Help people find housing solutions and provide essential advice to those facing homelessness.
- Company: Join Wiltshire Council, a supportive workplace dedicated to community welfare and inclusion.
- Benefits: Enjoy a friendly work environment, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact in your community while developing valuable skills in a compassionate setting.
- Qualifications: Empathy, adaptability, and knowledge of housing law are key; experience in similar roles is a plus.
- Other info: This role promotes a culture of respect and inclusion, ensuring everyone feels valued.
The predicted salary is between 29000 - 31000 £ per year.
Job Description
Job DescriptionSalary: £34,434 – £36,362 Hours per week: 37 hours Temporary/Fixed term: 12 Months Interview date: To be confirmed after shortlistingHousing – Empowering Housing Solutions for All in Wiltshire Our Housing Solutions team ensures customers can get housing advice and practical help if they're homeless or threatened with homelessness. The aim is to help people in housing need find suitable and affordable housing. In this crucial role, you will provide advice, work proactively to prevent or relieve homelessness, and assess housing needs for the council's Housing Register.
You'll hold a caseload of customers who are homeless or threatened with homelessness and collaborate with various departments and agencies to fulfil our statutory responsibilities to homeless people. You will give advice to others in housing need in our challenging housing market. We are looking for someone who is highly empathetic, adaptable, customer focused and able to work in a trauma-informed way and has knowledge of landlord & tenant, allocations and homelessness law.
You will be able to communicate complex information in an easily understandable way and draft letters to communicate the council's legal decisions whilst maintaining good working relationships with customers. Candidates with experience in similar environments and transferable skills will be considered. Be the change you want today, advise and support those in your community in unsuitable housing and empower them to improve their housing prospects through applying for this role and securing your future.
Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right.
Explore more benefits here! Please download and read the role description and person specification carefully before you apply as well as Our Identity . The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive.
Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.
For more details, contact Sascha Roarty Housing Solutions Team leader at Sascha.roarty@wiltshire.gov.uk . This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Read our statement of commitment to equality and inclusion . Disability Confident Employer Application process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations.
Thank you!
Housing Solutions Officer - Trowbridge employer: Wiltshire Council
Contact Detail:
Wiltshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Solutions Officer - Trowbridge
✨Tip Number 1
Familiarise yourself with the local housing market in Trowbridge. Understanding the specific challenges and resources available in the area will help you demonstrate your knowledge during interviews and show that you're proactive about finding solutions.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with Wiltshire Council or similar organisations. Attend local housing forums or community meetings to build connections and gain insights into the role and its requirements.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully helped individuals or families in housing distress. Being able to share specific examples of your empathy and problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Research the legal aspects of landlord and tenant law, as well as homelessness legislation. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to the role and your ability to navigate complex situations.
We think you need these skills to ace Housing Solutions Officer - Trowbridge
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Housing Solutions Officer position. Pay attention to the skills needed, such as empathy, adaptability, and knowledge of housing law.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous roles in housing, customer service, or similar environments that demonstrate your ability to handle complex situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping those in housing need. Use specific examples from your past experiences to illustrate how you meet the qualifications and can contribute positively to the team.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. Ensure that your communication is clear and professional, reflecting your attention to detail and commitment to quality.
How to prepare for a job interview at Wiltshire Council
✨Understand the Role
Make sure you thoroughly read the job description and person specification. Familiarise yourself with the responsibilities of a Housing Solutions Officer, especially around homelessness law and customer support.
✨Show Empathy and Adaptability
Demonstrate your ability to empathise with customers facing housing challenges. Share examples from your past experiences where you've successfully supported individuals in difficult situations.
✨Communicate Clearly
Practice explaining complex information in simple terms. You may be asked to draft a letter or explain a legal decision during the interview, so being clear and concise is key.
✨Prepare Questions
Think of insightful questions to ask about the team dynamics, the council's approach to housing solutions, and how they promote inclusion and diversity. This shows your genuine interest in the role and the organisation.