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- Tasks: Provide housing advice and support to those facing homelessness in your community.
- Company: Join Wiltshire Council, a friendly and inclusive workplace dedicated to making a difference.
- Benefits: Enjoy a supportive environment with opportunities for personal growth and development.
- Why this job: Make a real impact by helping people improve their housing situations and empower your community.
- Qualifications: Empathy, adaptability, and knowledge of housing law are key; customer service experience is a plus.
- Other info: Be part of a team that values inclusion, dignity, and respect for all.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Our Housing Solutions team ensures that customers can get housing advice and help if they\’re homeless or threatened with homelessness. The aim is to help people in housing need find suitable and affordable housing.
Responsibilities
In this crucial role, based at the council\’s offices at Bourne Hill, Salisbury, you will provide advice, work proactively to prevent or relieve homelessness, and assess housing needs for the council\’s Housing Register. You will carry a caseload of homeless customers whose homelessness we are seeking to prevent or relieve. You\’ll collaborate with various departments and agencies to fulfil our statutory responsibilities to homeless people and help others in housing need in our challenging housing market.
Be the change you want today, advise and support those in your community in unsuitable housing and empower them to improve their housing prospects through applying for this role and securing your future.
Qualifications and attributes
We are looking for someone who not only has knowledge of landlord & tenant, allocations and homelessness law, but also someone who is empathetic, adaptable, customer focused and able to take a trauma-informed approach. If you have similar experience in another kind of customer service, and are accustomed to helping people in difficulties and making decisions within a statutory legal framework, we want to hear from you.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a \’One Council\’ ethos. That\’s why we focus on getting the things that matter to our people right.
The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.
This role may be subject to certain successful security checks; please see the role description for more information.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Disability and equality
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
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Housing Solutions Officer employer: Wiltshire Council
Contact Detail:
Wiltshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Solutions Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to housing solutions and homelessness. Practice your responses, focusing on your empathy and customer service skills, as these are key in this role.
✨Tip Number 3
Showcase your passion for helping others! During interviews, share specific examples of how you've supported individuals in difficult situations. This will demonstrate your commitment to the role and the community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Solutions Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with housing law and customer service. We want to see how your skills align with the role of a Housing Solutions Officer, so don’t hold back on showcasing your relevant experience!
Show Your Empathy: In this role, empathy is key! Use your written application to demonstrate your understanding of the challenges faced by those in housing need. Share examples of how you've supported others in difficult situations – it’ll really make you stand out to us.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your points are easy to understand. This will help us see your communication skills right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wiltshire Council
✨Know Your Housing Law
Brush up on landlord & tenant, allocations, and homelessness law. Being well-versed in these areas will not only show your expertise but also demonstrate your commitment to helping those in need.
✨Show Empathy and Adaptability
Prepare examples from your past experiences where you’ve had to be empathetic and adaptable. This role requires a trauma-informed approach, so showcasing your ability to connect with people in difficult situations is key.
✨Understand the Council's Ethos
Familiarise yourself with Wiltshire Council's 'One Council' ethos and their commitment to inclusion and diversity. Reflecting these values in your responses will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in real-life situations. Think about how you would handle various housing challenges and be ready to discuss your thought process.