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- Tasks: Conduct financial assessments and support clients in maximising their welfare benefits.
- Company: Join Wiltshire Council, a friendly and inclusive workplace.
- Benefits: Competitive salary, hybrid working model, and commitment to employee wellbeing.
- Other info: Dynamic team environment with a focus on inclusion and personal growth.
- Why this job: Make a real difference in the lives of vulnerable individuals through impactful financial support.
- Qualifications: Strong customer service skills, effective communication, and IT proficiency required.
The predicted salary is between 31537 - 33699 £ per year.
We are seeking a dedicated individual to join our Adult Social Care Operations in the role of Financial Assessment Officer and Caseworker within our Financial Assessment and Benefit (FAB) Team.
Our team specialises in conducting financial assessments and welfare benefit checks for customers receiving council-funded support, prioritising a person-centred approach, which will see the successful candidate work with a vulnerable client group, through daily high-quality engagement. Renowned for excellence in partnership working, with the Department for Work and Pensions, our team has earned a Customer Service Award in recognition of its outstanding performance.
As a Financial Assessment Officer in a dynamic environment, you will manage the end-to-end financial assessment process. Your responsibilities include ensuring timely and accurate completion of new and review financial assessments, as well as supporting our community to maximise their Welfare Benefit entitlement. Financial Assessments are completed through various means including online and face to face in the customer’s home. Working independently and collaboratively, you will ensure that the customer is at the centre of all that we do.
Key qualifications include:
- Excellent customer service skills
- Effective communication
- Ability to demonstrate an in-depth understanding of financial circumstances
- IT proficiency
- Problem-solving abilities
If you possess the enthusiasm and commitment needed for positive outcomes, we welcome your application to be part of our team.
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.
We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.
We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.
While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement.
Financial Assessment and Benefits Officer employer: Wiltshire Council
Contact Detail:
Wiltshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Assessment and Benefits Officer
✨Tip Number 1
Get to know the company culture! Before your interview, check out Wiltshire Council's values and ethos. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Financial Assessment Officer and be ready to share examples from your past experiences.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows your interest and helps you figure out if this is the right place for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Wiltshire Council team. Good luck!
We think you need these skills to ace Financial Assessment and Benefits Officer
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start writing your application, make sure to read the job description and person specification carefully. This will help us understand what we're looking for and ensure your application aligns with our needs.
Showcase Your Customer Service Skills: As a Financial Assessment Officer, excellent customer service is key. Use your application to highlight any relevant experiences where you've provided outstanding support or engagement with clients, especially in vulnerable situations.
Be Authentic: While we know AI tools can be helpful, we really value authenticity. Make sure your application reflects your own experiences and motivations. We want to get to know the real you!
Apply Through Our Website: To make sure your application gets to us without any hiccups, apply directly through our website. It’s the best way to ensure we receive your details and can keep you updated on your application status.
How to prepare for a job interview at Wiltshire Council
✨Know Your Stuff
Make sure you understand the financial assessment process and welfare benefits inside out. Brush up on relevant legislation and policies, as well as the specific needs of vulnerable clients. This will show that you're not just interested in the role but are genuinely prepared to make a difference.
✨Showcase Your Customer Service Skills
Since this role involves high-quality engagement with clients, be ready to share examples of how you've provided excellent customer service in the past. Think about situations where you’ve gone above and beyond to help someone, especially in challenging circumstances.
✨Practice Your Communication
Effective communication is key in this role. Prepare to demonstrate your ability to explain complex financial information clearly and compassionately. You might even want to practice with a friend or family member to ensure you can convey your thoughts confidently.
✨Emphasise Teamwork and Independence
This position requires both independent work and collaboration. Be ready to discuss how you balance these two aspects in your previous roles. Share specific examples of projects where you worked alone and those where you collaborated with others to achieve a common goal.