At a Glance
- Tasks: Provide front-line customer service and assist with important life events.
- Company: Join Wiltshire Council, a friendly and inclusive workplace.
- Benefits: Competitive salary, supportive environment, and commitment to inclusion.
- Other info: Fixed hours with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in people's lives during key moments.
- Qualifications: Excellent communication skills and a passion for customer care.
The predicted salary is between 27254 - 28598 € per year.
Do you want to help our customers through some of the most important times in their lives? An exciting opportunity has arisen to join our friendly Registration team based in Trowbridge Registration Office. You will be part of our very busy Registration Customer Officer team, providing the department's front-line customer service. You will arrange appointments for customers with the registrars; deal with inquiries, take bookings for marriages, civil partnerships, citizenship, and other discretionary ceremonies plus any other administrative tasks associated with the role.
We are looking for someone with excellent communication and interpersonal skills, who can relate tactfully and sensitively to our customers during key life events and who can demonstrate high standards of customer care. You will have the ability to work accurately and quickly, be well organised and methodical; paying close attention to detail when working under pressure. You will be a team player, happy to assist colleagues throughout the department and council as and when necessary.
The post is for 21 hours per week, working from 08:30 to 16:30 on Monday, Tuesday, and Friday of each week (fixed days, office-based).
Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer facing roles work entirely from their service location. We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.
We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement. Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees.
Registration Customer Officer in England employer: Wiltshire Council
Wiltshire Council is an excellent employer that prioritises a supportive and inclusive work environment, making it an ideal place for those looking to make a meaningful impact in their community. With a commitment to employee well-being, the council offers flexible working arrangements, opportunities for professional growth, and a culture that values respect and collaboration. Join our dedicated Registration team in Trowbridge, where you can contribute to significant life events while enjoying a friendly atmosphere and comprehensive employee benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Registration Customer Officer in England
✨Tip Number 1
Get to know the company! Research Wiltshire Council and its values. Understanding their 'One Council' ethos will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Registration Customer Officer, you'll need to relate tactfully to customers during important life events. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Be prepared for situational questions! Think about how you've handled pressure in the past, especially in customer service roles. Have examples ready that showcase your attention to detail and ability to stay organised.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining our friendly Registration team in Trowbridge.
We think you need these skills to ace Registration Customer Officer in England
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a good look at the job description and person specification. This will help us understand what we're looking for and ensure your application aligns with our needs.
Showcase Your Communication Skills:As a Registration Customer Officer, excellent communication is key. Make sure to highlight your interpersonal skills and any relevant experiences that demonstrate your ability to connect with customers during important life events.
Be Authentic:While we know AI tools can be helpful, we really value authenticity. Your application should reflect your true experiences and motivations, so don’t hesitate to let your personality shine through!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it reaches us directly and helps us keep track of all applications efficiently.
How to prepare for a job interview at Wiltshire Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Registration Customer Officer. Familiarise yourself with the types of ceremonies you'll be dealing with and the importance of customer service in these sensitive situations. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication and interpersonal skills, prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Be ready to demonstrate how you can relate tactfully and sensitively to customers during key life events, as this is crucial for the position.
✨Demonstrate Attention to Detail
In your interview, highlight your ability to work accurately and methodically, especially under pressure. You might be asked about how you manage tasks that require close attention to detail, so think of specific instances where you've excelled in this area. This will reassure the interviewers that you can handle the administrative tasks associated with the role.
✨Emphasise Teamwork and Flexibility
Being a team player is essential for this role, so come prepared with examples of how you've collaborated with colleagues in the past. Discuss your willingness to assist others and adapt to changing circumstances, as this aligns with the council's ethos of promoting a supportive workplace culture.
