At a Glance
- Tasks: Help older people with information and advice, ensuring they get the support they need.
- Company: Join Age UK, a supportive organisation dedicated to helping the elderly.
- Benefits: Competitive salary, pension contributions, life assurance, and employee assistance programme.
- Other info: Flexible working options available after training, with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while working in a collaborative team.
- Qualifications: Good listening skills, attention to detail, and a passion for helping others.
The predicted salary is between 24765 - 27532 € per year.
Salary: 24,765- 27,532 per annum depending on experience (pro rata sum will be dependent on hours). Company pension offered (employer contribution 6%; life assurance; employee assistance programme offering both phone and face to face support; discounts and rewards).
Hours of work: 21-35 hours per week.
Contract: Permanent.
Location: Based out of our Devizes and Salisbury offices. You will be required to work from both locations.
Are you someone that likes helping others resolve their problems? Do people say you’re a good listener and not easily flustered? Are you often asked to look up or relay key information, because you’re great at researching and paying attention to the details?
This is a varied, dynamic and rewarding role within a close-knit collaborative team with scope for some flexible working once initial training has been completed.
As the successful applicant, you will support the day-to-day delivery of our local service for older people who are approaching Age UK Wiltshire and Age UK Southampton for information, advice and support. Key activities include:
- Advice work (including occasional home visits)
- Casework
- Quality checking
- Delivering information and advice to communities across Wiltshire, Swindon and Southampton
- Supporting volunteers
- Maintaining information systems and resources
- Recording all activity and contacts on our database
This role is exempt from the Rehabilitation of Offenders Act and an enhanced level DBS check will be required.
To apply, please visit our website. For an informal discussion about the role please contact Rachel Clarke.
Closing date (and time): Friday 29th May 2026.
Interview date: W/C 01st June 2026.
Commencement date: TBC.
PLEASE DO NOT APPLY VIA THE APPLY BUTTON BELOW. Applications must be made via the instructions provided above. Applications submitted via the apply button will not be considered.
Information and Advice Project Worker in England employer: Wiltshire Council
At Age UK Wiltshire, we pride ourselves on being an exceptional employer that values the contributions of our team members. Our supportive work culture fosters collaboration and personal growth, offering flexible working arrangements and a comprehensive benefits package including a generous pension scheme and employee assistance programmes. Located in the heart of Devizes and Salisbury, we provide meaningful opportunities to make a real difference in the lives of older people in our community.
StudySmarter Expert Advice🤫
We think this is how you could land Information and Advice Project Worker in England
✨Tip Number 1
Get to know the company! Research Age UK and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to advice work and case management. Role-play with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role and following instructions.
We think you need these skills to ace Information and Advice Project Worker in England
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, make sure you fully understand what the role entails. Highlight key responsibilities and skills mentioned in the job description, as this will help you tailor your application to what we’re looking for.
Showcase Your Relevant Experience:When detailing your experience, focus on examples that demonstrate your ability to help others and your research skills. We want to see how your past roles have prepared you for this position, so be specific!
Be Personable and Authentic:We love a bit of personality! Don’t be afraid to let your unique voice shine through in your application. Share why you’re passionate about helping older people and how you can contribute to our team.
Follow Application Instructions:Make sure to apply through our website as specified in the job posting. Double-check that you’ve included all required documents and information, as applications submitted via other methods won’t be considered.
How to prepare for a job interview at Wiltshire Council
✨Know Your Stuff
Make sure you research Age UK and their mission. Understand the specific needs of older people in Wiltshire and how your role as an Information and Advice Project Worker can make a difference. This will show your genuine interest and commitment to the position.
✨Showcase Your Listening Skills
During the interview, demonstrate your active listening skills. When asked questions, take a moment to reflect before responding. This not only shows that you’re thoughtful but also highlights your ability to handle sensitive information and support others effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully helped someone resolve an issue or provided valuable advice. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the team dynamics, the types of cases you might handle, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
