At a Glance
- Tasks: Support vulnerable adults by providing information and advice in a fast-paced environment.
- Company: Join Wiltshire Council, a friendly and inclusive workplace dedicated to community support.
- Benefits: Competitive salary, hybrid working model, and a commitment to employee wellbeing.
- Other info: Enjoy excellent career growth opportunities in a supportive team.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in social care and strong communication skills are essential.
The predicted salary is between 29064 - 31022 £ per year.
This is an excellent opportunity for you to demonstrate your customer service skills and gain knowledge within a social care setting in our supportive, collaborative and multi-disciplinary Advice and Contact team. Our key focus is to support Wiltshire's vulnerable adults to live as independently as possible within the community. This holistic approach and the support that you will offer will be essential in the service achieving this.
As an Information Officer, you will be part of a team that responds to Adult Social Care enquiries and concerns via telephone, email and online referrals. You will be responsible for actioning referrals and providing high-quality information, advice and signposting.
To thrive in this exciting and rewarding role, we seek candidates with social care and customer service experience who have the ability to work as part of a team in a busy and fast-paced environment. You will need good listening and communication skills to build effective relationships with vulnerable adults and display a courteous and professional attitude, as well as excellent IT skills and the ability to analyse and prioritise work.
Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location. We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.
We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations. While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
CA07-1323 Information Officer employer: Wiltshire Council
Wiltshire Council is an excellent employer that fosters a supportive and collaborative work environment, prioritising the well-being of its employees and the community. With a strong commitment to inclusion and diversity, staff benefit from a hybrid working model, opportunities for professional growth, and a culture that values positive relationships and respect. Join us in making a meaningful impact on the lives of vulnerable adults while enjoying a rewarding career in a friendly and engaging atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land CA07-1323 Information Officer
✨Tip Number 1
Get to know the company culture! Before your interview, check out Wiltshire Council's website and social media. Understanding their values and ethos will help you connect during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about supporting vulnerable adults, think of examples from your past experiences where you've demonstrated excellent listening and communication skills. Be ready to share these during your interview!
✨Tip Number 3
Prepare questions for your interviewer! Show your enthusiasm by asking about the team dynamics or how they support staff development. This not only demonstrates your interest but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about the opportunity. Don’t forget to check your spam folder for any updates from us!
We think you need these skills to ace CA07-1323 Information Officer
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a good look at the job description and person specification. This will help you understand what we're looking for and tailor your application to highlight your relevant skills and experiences.
Showcase Your Customer Service Skills:Since this role is all about supporting vulnerable adults, make sure to emphasise your customer service experience. Share specific examples of how you've helped others in previous roles, as this will resonate with us and show you're a great fit.
Be Authentic:While we know AI tools can be handy, we really value authenticity. Make sure your application reflects your true self, including your motivations and experiences. We want to get to know the real you!
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way to ensure it gets to the right people. Plus, you'll find all the info you need to make your application stand out.
How to prepare for a job interview at Wiltshire Council
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Information Officer. Familiarise yourself with the key responsibilities, especially around customer service and social care. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare specific examples from your past experiences that highlight your customer service skills and ability to work in a team. Think about situations where you've helped vulnerable individuals or resolved complex issues, as these will resonate well with the interviewers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re paying attention. This is crucial for a role that involves responding to enquiries and concerns.
✨Embrace the Culture
Research Wiltshire Council's values and culture. Be ready to discuss how you can contribute to their 'One Council' ethos and commitment to inclusion and respect. Showing that you align with their values will set you apart as a candidate who fits well within their team.
