Assistant Team Manager

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Salary:£49,603 – £51,843 (Inclusive of 7.5% Market Supplement)

Hours per week:37 hours

Interview date:Week commencing Monday 23 February 2026

We\’reseekingan experienced and enthusiastic Assistant Team Manager to help lead ourWestLocality Discharge Service andplay akeypartin delivering efficient, effective services for adults across Wiltshire.

Main duties of the job

Our team is part of a supportive, county-wide discharge service. This role is based at Royal United Hospital Bath and covers other settings, including rehabilitation beds in care homes. We offer a strong network of support, guidance, and professional development to support you in this role.

As Assistant Team Manager, you will support the flow between acute and community settings, to achieve positive outcomes for customers. Central to this is embedding HomeFirst principles and ensuringtimely, safe assessments and support delivery. You will have a pivotal role in delivering a high-performing, customer- responsiveservice. You will supervise and support Social Workers and Social Care Practitioners, ensuring a culture of learning and development.

We are looking for a confident decision-maker who understands the importance of performance and brings energy, enthusiasm, and a passion for doing things differently to achieve the best outcomes. You will need strong, refined leadership skills to support, develop, and motivate a team of highly skilled professionals.

You should hold a relevant professional qualification in social care or health -such as a degree or Diploma in Social Work or Occupational Therapy. A Level5 management qualification (or equivalent experience) is essential, along with at least two years of management or supervisory experience.

About us

Wiltshire Council is a friendly, welcoming place to work, with a \’One Council\’ ethos. Thats why we focus on getting the things that matter to our people right.

Job responsibilities

Supporting the Team Manager to ensure efficient and effective service delivery for adults inWiltshire requiring care and support. Leading the development and promotion of integrated workingwith the community health teams, acute hospitals and GP surgeries within the specified locality.Managing and supervising a number of social workers, occupational therapists and other staff,as delegated by the Team Manager.Deputising for the Team Manager as appropriate during time of absence providing managementcover and support to locality team staff.Specific duties and responsibilities:

Manage, co-ordinate and lead the locality team in the absence of the Team Manager.

Providing supervision and support to experienced SW and OT so the postholder isrequired to have excellent knowledge and ability in relation to the most complex of caseswhere finding possible solutions are challenging.

Actively engage in individual and group supervision and embed learning in practice

Undertake appraisal and team meetings and contribute to individual and team development

Engage in quality assurance ensuring that supervisees meet all legislative and regulatoryrequirements as determined by the national agenda e.g. Care Act 2014, Mental Capacity Act.

Monitor that assessments are undertaken in line with Care Act 2014 requirements and thatpeople are assessed appropriately for their eligibility for Social Care. This requires being able tocheck across the team that assessment is being undertaken consistently and taking action asnecessary.

Set and monitor standards and performance of supervisees in line with quality assurancepolicies.

Analyse and interpret performance data to inform decision making within the team. Thiswill be challenging where operational case work demand is very high with limited staffingresources and timescales

Actively participate in the development of policies and procedures within the wider socialcare team.

Having an operational view of the caseloads across the team and to allocate and managedemands and abilities (both SW and OT) in a timely way to ensure the best outcomes forcustomers.

Provide expert advice, support and creative problem solving to team members dealing withcustomers with complex needs. This will include managing complaints from customers,carers, elected members and partners which may result in a recommendation on the way theservice could be delivered differently to team manager / HoS Convene and chairmultiagency meetings in relation to customers with complex needs or contentioussituations. Where previous meetings have not been able to resolve issues.

Work with the Team Manager creating and developing links with Community Area Boards

Promote wider community involvement with staff in the team, including the NHS, thevoluntary section and independent providers. To take every opportunity to work withpartners, e.g. attending GP forums, meeting health teams etc with the view of how can wework together

Assist the Team Manager in the robust management of resources within the team by ensuringquality and cost effectiveness in service delivery.

Authorise plans for care and support considering cost effectiveness, promotion of independentand reduction of risk. This involves reviewing the application of the support plan, with professionaladvice from SW / OT re-equipment but to look at costs and take decisions.

Respond to civil emergencies including managing a rest centre

Person Specification

Qualifications

• A recognised and relevant professional health or social care qualification (degree/diploma in social work, occupational therapy or equivalent)
• Social Work England (or equivalent) registered
• Management qualification to level 4 or ability to demonstrate the equivalent skills and ability
• (at least 2 years experience).
• Substantial experience in a social care or health setting
• Detailed knowledge of social care legislation and the wider context of government policy.
• Able to communicate effectively with people in a variety of way and levels
• Ability to write clear, complex and business focused reports
• Experience of managing budgets
• High level of leadership skills to support and develop highly skilled and professionally qualified staff
• Experience and proven ability to manage staff through change
• Understanding and commitment to integrated health and social care, including experience of working in a multi-agency environment.
• Ability to use a range of software including electronic social care records and business management systems.
• Proven organisational skills, including the ability to prioritise work and set priorities for supervisees and other team members.
• Ability to assimilate information quickly in order to reach decisions and judgements in respect to workload priorities.
• Ability to analyse complex presenting problems.
• Ability to keep accurate records. Ability to give objective, timely advice
• Proven record of challenging poor performance and evidence of improving performance.
• Ability to contribute positively to the overall management of the team and department.
• Fluency in written and spoken English
• A recognised post graduate qualification such as a post graduate certificate in managing health and social care
• Understanding of Wiltshire Council Corporate Agenda and Business Plan

Experience

• Experience of managing, motivating and developing a diverse team of staff
• Experience of managing staffing budgets
• Significant relevant professional experience post qualification in a similar work environment.
• Expert knowledge of relevant policy, systems, work practices, professional guidelines, legislation and a good understanding of emerging developments in the area of specialism.
• Excellent ICT skills including use of Microsoft applications and specialist systems
• Excellent organisational skills and the ability to prioritise workloads of a team to achieve deadlines
• Thorough knowledge of other areas of the authority relevant to the service.
• Ability to interpret and analyse statistical and numerical data, drawing conclusions from the data
• Experience of defining and developing systems, policies, procedures and / or practices.
• Experienced project manager with a good understanding of project management methodologies and systems.
• Excellent time management skills to manage a complex workload prioritise and set deadlines.
• Transformation management skills to advise on process flow, removal of waste and duplication within and across service areas.
• Ability to produce business focussed, user friendly reports, policy and project documents where appropriate.
• Authority and credibility to build relationships and engage successfully with colleagues, customers and partners

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£49,603 to £51,843 a yearInclusive of 7.5% Market Supplement