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- Tasks: Support families at our hubs with warm welcomes and efficient admin tasks.
- Company: Join Spurgeons, a compassionate organisation dedicated to improving children's lives.
- Benefits: Competitive salary, full-time hours, and a chance to make a real impact.
- Other info: Opportunity to grow in a supportive environment while helping families thrive.
- Why this job: Be the friendly face that connects families to vital support services.
- Qualifications: Organised, proactive, and great at communicating with people.
The predicted salary is between 25948 - 25948 £ per year.
A bit about us: At Spurgeons, we're dedicated to giving every child the best start in life. In partnership with Wiltshire Council, we offer early years and family support across the county. Our local teams provide welcoming, inclusive spaces where parents and carers can access support, advice, and activities designed to strengthen families and nurture children’s development. From parenting courses and stay-and-play sessions to advice on childcare, health referrals, and employment opportunities, we wrap around families with practical help at every stage. Whether it’s in-person or online via our growing Digital Family Hub, everything we do is built on compassion, fairness, and a deep commitment to improving outcomes for children. Join us in Wiltshire and make a real difference to families when it matters most.
All about the role: This role is based at the Family Hub, County Hall, Trowbridge with travel to our other Family Hubs as required. We are looking for an organised, proactive and welcoming Admin Navigator to support the smooth running of our Family Hubs. You will be a key point of contact for families, visitors and professionals, ensuring they feel supported, informed and connected to the services they need.
In this role, you will:
- Provide a warm, professional welcome to families visiting the hubs.
- Respond to enquiries (in person, by phone and digitally) with clarity and empathy.
- Register families and maintain accurate records and databases.
- Coordinate and schedule appointments, meetings, and group sessions.
- Support the team with general administration including documentation, minute‑taking, and communications.
- Manage calendars, bookings, session registers and activity resources.
- Produce marketing materials, activity packs and publications as needed.
- Process and organise data to support reporting requirements.
- Ensure compliance with safeguarding, confidentiality, health.
Admin Navigator employer: Wiltshire Council
Contact Detail:
Wiltshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Navigator
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Spurgeons or similar organisations. A friendly chat can open doors and give you insights that might just land you that Admin Navigator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to admin roles. Think about how your skills can help families feel welcomed and supported. We want to see your passion for making a difference!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed schedules or coordinated events in the past. This will demonstrate your ability to keep our Family Hubs running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission to support families in Wiltshire.
We think you need these skills to ace Admin Navigator
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting families shine through. We want to see how much you care about making a difference in children's lives and how your values align with ours at Spurgeons.
Be Organised: As an Admin Navigator, organisation is key! Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary to highlight your skills and experiences that match the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role of Admin Navigator. Highlight relevant experiences and skills that show you’re the perfect fit for our Family Hubs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows you’re keen to join us!
How to prepare for a job interview at Wiltshire Council
✨Know the Mission
Before your interview, take some time to understand Spurgeons' mission and values. Familiarise yourself with their commitment to supporting families and children. This will help you align your answers with their goals and show that you're genuinely interested in making a difference.
✨Showcase Your Organisational Skills
As an Admin Navigator, being organised is key. Prepare examples from your past experiences where you've successfully managed schedules, maintained records, or coordinated events. Be ready to discuss how you prioritise tasks and handle multiple responsibilities efficiently.
✨Practice Empathy in Communication
Since you'll be the first point of contact for families, it's crucial to demonstrate empathy and clarity in your communication. Think of scenarios where you've helped someone feel supported or informed, and be prepared to share these during the interview.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the Family Hubs and the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Ask about the challenges they face and how you can contribute to overcoming them.