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- Tasks: Provide IT support, troubleshoot issues, and maintain desktop infrastructure across campuses.
- Company: Join Wiltshire College, a key player in education, inspiring skills development in the community.
- Benefits: Enjoy a competitive salary, 30 days leave, pension scheme, and discounts at various retailers.
- Why this job: Make a real impact while growing your IT skills in a supportive, dynamic environment.
- Qualifications: Basic IT knowledge and a willingness to learn; GCSE level literacy and numeracy preferred.
- Other info: Diversity is embraced, and all disabled applicants meeting criteria will be interviewed.
The predicted salary is between 22000 - 29000 £ per year.
Join a dedicated IT team supporting one of the leading providers of Further and Higher Education in Wiltshire. Whether you are early in your IT career or looking to build hands-on experience in a supportive environment, this is a fantastic opportunity to grow your skills and make a real impact on staff and learners across our campuses.
- Assist with installation, maintenance, and upgrades of desktop computers, laptops, printers, and software.
- Monitor and manage incoming IT support requests via phone, email, live chat, and in person.
- Escalate complex issues to support & system engineers, ensuring relevant information is passed on promptly.
- Deliver excellent customer service and technical support to students and staff, resolving day-to-day IT issues.
- Keep accurate records of incidents and resolutions using our IT Service Desk system.
- Maintain up-to-date knowledge of current IT trends, hardware, and software solutions.
- Promote equal access to IT services and assist in making reasonable adjustments where necessary.
- Liaise with external suppliers and partners for hardware/software support or procurement.
- Ensure all work complies with GDPR and Health & Safety guidelines.
- Attend occasional meetings or events outside core hours (including rare weekend duties).
- Eager to learn, with a keen interest in IT and digital technologies
- A strong communicator with a proactive, customer-first mindset
- Organised, detail-oriented, and able to multitask effectively
- Knowledgeable in basic IT hardware and software troubleshooting (Windows OS, MS Office, etc.)
- A team player who enjoys collaborating in a busy, solution-focused environment
- Hold or be willing to work towards Literacy and numeracy to level 2 (GCSE A-C)
- A level 2 qualification
- Competitive salary
- 30?days\’ annual leave for Professional Services Staff plus bank holidays and additional closure days over the Christmas period
- You will be automatically enrolled into the Local Government Pension Scheme
- You will have access to our employee assistance programme (EAP) and enjoy other benefits such as discounts with a wide variety of retailers
- Free car parking onsite
IT Support Assistant in Trowbridge, Wiltshire employer: Wiltshire College & University Centre
Contact Detail:
Wiltshire College & University Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Assistant in Trowbridge, Wiltshire
✨Tip Number 1
Familiarise yourself with the specific IT systems and software used at Wiltshire College & University Centre. Research their current IT infrastructure and any recent upgrades or changes to ensure you can speak knowledgeably about how you can contribute.
✨Tip Number 2
Demonstrate your customer service skills during any interactions with the team. Since the role involves frontline support, showing that you can communicate effectively and handle queries with a positive attitude will set you apart.
✨Tip Number 3
Network with current employees or alumni from Wiltshire College & University Centre. Engaging with them can provide insights into the work culture and expectations, which you can leverage in your discussions during the interview process.
✨Tip Number 4
Stay updated on the latest trends in IT support and troubleshooting techniques. Being able to discuss recent developments or tools in the industry will show your enthusiasm for the field and your commitment to continuous learning.
We think you need these skills to ace IT Support Assistant in Trowbridge, Wiltshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences that align with the job description. Emphasise any previous roles where you provided technical support or worked with IT systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and problem-solving. Mention specific examples of how you've helped others with technology in the past, and express your eagerness to learn and grow in this role.
Highlight Customer Service Skills: Since the role involves providing excellent customer service, be sure to include any experience you have in customer-facing roles. Describe how you effectively communicated with users and resolved their issues.
Showcase Relevant Qualifications: If you hold any qualifications related to IT or customer service, make sure to mention them. If you're working towards the required literacy and numeracy levels, include that information as well to demonstrate your commitment to personal development.
How to prepare for a job interview at Wiltshire College & University Centre
✨Research the Institution
Before your interview, take some time to learn about Wiltshire College & University Centre. Understand their mission, values, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Technical Skills
As an IT Support Assistant, you'll need to demonstrate your knowledge of basic IT hardware and software troubleshooting. Be prepared to discuss your experience with Windows OS, MS Office, and any other relevant technologies. Consider bringing examples of past issues you've resolved.
✨Emphasise Customer Service
This role requires a strong customer-first mindset. Be ready to share examples of how you've provided excellent customer service in previous roles or situations. Highlight your communication skills and ability to handle IT queries effectively.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions during the interview. Think about common IT issues you might encounter and how you would resolve them. This will demonstrate your problem-solving abilities and readiness to tackle challenges in the role.
