At a Glance
- Tasks: Lead and shape advice services during an exciting growth phase.
- Company: Join Wiltshire Citizens Advice, a community-focused organisation.
- Benefits: Flexible working hours, professional development, and a supportive team environment.
- Other info: Opportunities for career progression and personal growth.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in service coordination and a passion for high-quality support.
The predicted salary is between 30000 - 40000 € per year.
Wiltshire Citizens Advice is looking for motivated and collaborative people to help shape and develop our advice services during an exciting period of growth and change. We are recruiting up to 1.5 FTE Service Managers to lead different parts of our service portfolio. Rather than recruiting to fixed roles, we are looking to appoint people with complementary strengths and shape responsibilities around the experience of successful candidates. We welcome applications from both experienced managers and people looking to take the next step in their career who can demonstrate leadership capability, initiative and a commitment to high quality services.
We are particularly interested in candidates with experience in one or more of the following areas:
- Outreach and Partnership Development: You may have experience developing community services, building partnerships or improving access for local communities. This part of the role focuses on outreach delivery, stakeholder engagement and strengthening relationships across Wiltshire. A technical advice background is not essential for this portfolio.
- Casework and Debt Services: You may have experience managing advice or casework services, particularly within debt or specialist advice. This part of the role focuses on service quality, performance, staff support and continuous improvement. Experience within advice services and/or debt advice would be highly desirable for this portfolio.
About you
We are looking for people who:
- Have experience coordinating services, projects, people or operational activity.
- Can build positive working relationships with colleagues and external partners.
- Are organised, adaptable and able to manage competing priorities.
- Have the confidence to support improvement and contribute ideas.
- Are committed to delivering accessible, high-quality services.
- Share the values and aims of the Citizens Advice service.
- Previous management experience is welcome but not essential if you can demonstrate the skills and potential to succeed in the role.
Service Manager employer: Wiltshire Citizens Advice
Wiltshire Citizens Advice is an exceptional employer that fosters a collaborative and supportive work culture, ideal for those looking to make a meaningful impact in their community. With a focus on employee growth, we offer opportunities for professional development and the chance to shape your role around your strengths during this exciting period of growth. Join us in delivering high-quality services while enjoying the unique advantage of working in a dynamic environment dedicated to outreach and partnership development across Wiltshire.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Tailor your approach for each interview. Research the organisation and think about how your skills align with their needs. Show them you’re not just another candidate; you’re the perfect fit for their team!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. The more you rehearse, the more comfortable you’ll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles waiting for passionate individuals like you. Plus, it’s a great way to show your commitment to joining our mission at Wiltshire Citizens Advice.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can contribute to our exciting growth and change, so don’t hold back on showcasing your strengths!
Showcase Your Leadership Skills:Whether you're an experienced manager or looking to step up, demonstrate your leadership capabilities. Share examples of how you've led projects or teams in the past, and how you can bring that experience to our service portfolio.
Highlight Relevant Experience:If you have experience in outreach, partnership development, or casework, make sure to mention it! We’re particularly interested in how you’ve built relationships and improved services in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wiltshire Citizens Advice
✨Know Your Stuff
Before the interview, dive deep into Wiltshire Citizens Advice and their services. Understand their mission, values, and recent developments. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
Whether you're an experienced manager or stepping up for the first time, be ready to share specific examples of how you've led teams or projects. Highlight your ability to build relationships and improve services, as these are key aspects of the Service Manager role.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle real-life situations, especially around outreach and partnership development. Think of scenarios where you've successfully engaged stakeholders or improved service delivery, and be ready to discuss your thought process.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. This could be about their future plans for service development or how they measure success in their outreach efforts. It shows you're engaged and thinking about how you can contribute.
