At a Glance
- Tasks: Lead and shape advice services during an exciting growth phase.
- Company: Join Wiltshire Citizens Advice, a community-focused organisation.
- Benefits: Flexible roles tailored to your strengths and career growth opportunities.
- Other info: Open to both experienced managers and those ready to step up.
- Why this job: Make a real difference in local communities and develop your leadership skills.
- Qualifications: Experience in service coordination and a passion for high-quality support.
The predicted salary is between 30000 - 40000 € per year.
Wiltshire Citizens Advice is looking for motivated and collaborative people to help shape and develop our advice services during an exciting period of growth and change. We are recruiting up to 1.5 FTE Service Managers to lead different parts of our service portfolio. Rather than recruiting to fixed roles, we are looking to appoint people with complementary strengths and shape responsibilities around the experience of successful candidates. We welcome applications from both experienced managers and people looking to take the next step in their career who can demonstrate leadership capability, initiative and a commitment to high quality services.
We are particularly interested in candidates with experience in one or more of the following areas:
- Outreach and Partnership Development: You may have experience developing community services, building partnerships or improving access for local communities. This part of the role focuses on outreach delivery, stakeholder engagement and strengthening relationships across Wiltshire. A technical advice background is not essential for this portfolio.
- Casework and Debt Services: You may have experience managing advice or casework services, particularly within debt or specialist advice. This part of the role focuses on service quality, performance, staff support and continuous improvement. Experience within advice services and/or debt advice would be highly desirable for this portfolio.
About you
We are looking for people who:
- Have experience coordinating services, projects, people or operational activity.
- Can build positive working relationships with colleagues and external partners.
- Are organised, adaptable and able to manage competing priorities.
- Have the confidence to support improvement and contribute ideas.
- Are committed to delivering accessible, high-quality services.
- Share the values and aims of the Citizens Advice service.
- Previous management experience is welcome but not essential if you can demonstrate the skills and potential to succeed in the role.
Locations
Service Manager in Chippenham, Salisbury, Trowbridge employer: Wiltshire Citizens Advice
Wiltshire Citizens Advice is an exceptional employer that fosters a collaborative and inclusive work culture, encouraging employees to shape their roles based on their unique strengths and experiences. With a strong commitment to professional development, we offer meaningful opportunities for growth within the community-focused environment of Wiltshire, where you can make a real difference in people's lives while enjoying the support of a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Chippenham, Salisbury, Trowbridge
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with others on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Tailor your approach! When you find a role that excites you, think about how your unique skills fit into their needs. Be ready to discuss how your experience aligns with their goals during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on articulating your leadership capabilities and how you can contribute to high-quality services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Service Manager in Chippenham, Salisbury, Trowbridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Manager role. Highlight your relevant experience in outreach, partnership development, or casework, and show us how your skills align with what we're looking for.
Showcase Your Leadership Skills:We want to see your leadership capability shine through! Share examples of how you've led teams or projects in the past, even if it's not in a formal management role. This will help us understand your potential to contribute to our services.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Wiltshire Citizens Advice
✨Know Your Stuff
Before the interview, dive deep into Wiltshire Citizens Advice and their services. Understand their mission, values, and recent developments. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
Prepare specific examples that highlight your leadership capabilities. Whether it’s managing a team or leading a project, be ready to discuss how you’ve motivated others and driven positive outcomes. This is crucial for a Service Manager role!
✨Emphasise Collaboration
Since the role involves building partnerships and engaging stakeholders, think of instances where you successfully collaborated with others. Be prepared to discuss how you fostered relationships and worked towards common goals, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking insightful questions about the organisation's future plans or challenges they face. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
