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- Tasks: Support families at our Family Hubs with admin tasks and ensure smooth operations.
- Company: Join Spurgeons, a compassionate organisation dedicated to improving children's lives.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in families' lives while developing your skills in a dynamic role.
- Qualifications: Experience in admin or customer service, strong communication, and organisational skills.
- Other info: Flexible working hours and travel within Wiltshire required.
The predicted salary is between 25948 - 25948 £ per year.
Salary: £25,948
Hours of work: 37 hours Full-time
Contract type: Permanent
A bit about us: At Spurgeons, we're dedicated to giving every child the best start in life. In partnership with Wiltshire Council, we offer early years and family support across the county. Our local teams provide welcoming, inclusive spaces where parents and carers can access support, advice, and activities designed to strengthen families and nurture children's development. From parenting courses and stay-and-play sessions to advice on childcare, health referrals, and employment opportunities, we wrap around families with practical help at every stage. Whether it's in-person or online via our growing Digital Family Hub, everything we do is built on compassion, fairness, and a deep commitment to improving outcomes for children. Join us in Wiltshire and make a real difference to families when it matters most.
All about the role: This role is based at the Family Hub, County Hall, Trowbridge with travel to our other Family Hubs as required. We are looking for an organised, proactive and welcoming Admin Navigator to support the smooth running of our Family Hubs. You will be a key point of contact for families, visitors and professionals, ensuring they feel supported, informed and connected to the services they need.
In this role, you will:
- Provide a warm, professional welcome to families visiting the hubs.
- Respond to enquiries (in person, by phone and digitally) with clarity and empathy.
- Register families and maintain accurate records and databases.
- Coordinate and schedule appointments, meetings, and group sessions.
- Support the team with general administration including documentation, minute-taking, and communications.
- Manage calendars, bookings, session registers and activity resources.
- Produce marketing materials, activity packs and publications as needed.
- Process and organise data to support reporting requirements.
- Ensure compliance with safeguarding, confidentiality, health & safety and data protection procedures.
- Signpost families to universal support or other colleagues within the hub.
- Support the distribution of Healthy Start vitamins.
About you: We're looking for someone who is organised, approachable and confident in supporting both families and colleagues. You'll thrive in a busy environment and bring a friendly, solution-focused approach to your work.
You will bring:
- Experience in an administrative or customer-facing role.
- Excellent communication skills, written, verbal and digital.
- Strong organisational and time-management abilities.
- Confidence using digital tools, databases and Microsoft Office.
- Attention to detail and accuracy in all administrative tasks.
- Ability to work collaboratively within a supportive team.
- An understanding of safeguarding and data protection (or willingness to learn).
- A flexible, positive, and compassionate approach.
- Ability to travel within Wiltshire as required.
Desirable qualifications include: NVQ Level 3 or 4 in Business Administration (or equivalent), plus English & Maths to GCSE level.
Admin Navigator in Trowbridge employer: Wilts Promoting Partners
Contact Detail:
Wilts Promoting Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Navigator in Trowbridge
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that Admin Navigator role.
✨Tip Number 2
Prepare for interviews by researching Spurgeons and understanding their mission. We want you to show genuine interest in supporting families and children, so think about how your skills align with their values.
✨Tip Number 3
Practice your communication skills! Whether it’s answering phone calls or responding to emails, being clear and empathetic is key. We suggest doing mock interviews with friends to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Admin Navigator in Trowbridge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting families shine through. We want to see how much you care about making a difference in children's lives and how that aligns with our mission at Spurgeons.
Tailor Your CV: Make sure your CV is tailored to the Admin Navigator role. Highlight your relevant experience in administration and customer service, and don’t forget to mention any specific skills that match the job description. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate clarity, so make it easy for us to see why you’re the perfect fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Spurgeons.
How to prepare for a job interview at Wilts Promoting Partners
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Admin Navigator role. Familiarise yourself with the responsibilities listed in the job description, such as providing a warm welcome and managing appointments. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves interacting with families and professionals, be prepared to showcase your excellent communication skills. Think of examples from your past experiences where you’ve effectively communicated, whether in person or digitally, and how that made a positive impact.
✨Demonstrate Your Organisational Skills
The Admin Navigator position requires strong organisational abilities. Bring examples of how you’ve managed multiple tasks or projects simultaneously. You could even mention specific tools or methods you use to stay organised, which will show you’re proactive and ready for the busy environment.
✨Emphasise Your Compassionate Approach
Spurgeons values compassion and support for families. Be ready to discuss how you’ve approached situations with empathy in previous roles. Share stories that highlight your ability to connect with people and provide the support they need, reinforcing your fit for their mission.