At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a smooth dining experience.
- Company: Join the prestigious Wiltons, a fine British dining restaurant in London.
- Benefits: Earn £15.40 to £17.50 per hour, plus bonuses and 28 days holiday.
- Other info: Enjoy complimentary meals, staff parties, and a supportive team environment.
- Why this job: Be part of a historic restaurant with opportunities for growth and development.
- Qualifications: Experience in fast-paced hospitality and exceptional customer service skills required.
The predicted salary is between 32000 - 40000 £ per year.
An exciting opportunity has arisen for an experienced full-time Receptionist to join House Manager Michael Stokes and our Front of House team at Wiltons on Jermyn Street, Green Park.
Why join the Wiltons team?
- Offering approx. £15.40 to £17.50 per hour plus yearly bonus
- Approx. 40 hours a week Monday to Saturday with 2 days off – flexible shifts
- The restaurant is closed on Saturday lunches, Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays
- 28 days holidays (inc. bank holidays) + additional days given for years of service
- Training & development opportunities including company funded courses
- Career progression planning with platform ‘Flow Hospitality’
- Growth opportunities within both restaurants in the company
- To celebrate you passing probation you will be offered a Complimentary meal for 250% discount in each restaurant within the group (Franco’s and Wiltons)
- Company pension scheme & Company sickness pay
- Uniforms provided and laundered
- Delicious meals whilst on duty
- Recommend a friend Scheme
- Employee of the month and the year rewards
- Annual staff party
Who are we?
Since Wiltons was established in 1742, it has consistently enjoyed a reputation as the epitome of fine British dining in London. Located on Jermyn Street between Green Park and Piccadilly, Wiltons is a family-owned restaurant with a sister venue: Franco’s also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London.
Wiltons combines a modern philosophy on service with all that is traditionally British to create the perfect dining experience. The atmosphere is perfectly matched with the immaculately prepared wild fish, shellfish, and game in season and meat dishes sourced from the finest farms.
The restaurant compromises of a bar area, a main dining room divided in 3 sections and a Private Dining room named the Jimmy Mark’s Room that can also be used as additional seating for the restaurant. Wiltons is open for lunch and dinner from Monday to Friday and dinner on Saturdays.
What can you bring to the team?
- Previous Experience in a similar, fast-paced establishment, catering for 80 to 100 covers during each service
- Welcoming and escorting guests to their tables
- Assisting with the daily a la carte menu and event menus by liaising with Head Chef and Events Assistant
- Responding to email requests and enquiries
- Build relationships with the local Hotel concierges & regular guests
- Fluent in written and spoken English
- Exceptional customer service skills and telephone manner
- Excellent communicator and organisational skills
- Able to work under pressure
- Real pride & passion for what you do, with the ability to build long term relationships with our regular guests
- Having previously worked with Sevenrooms, OpenTable, Quandoo, The Fork
- Motivation, commitment, success orientated with a ‘can do’ attitude
- Enthusiasm, drive & desire to learn
- Knowledge of Point of Sale software Squirrel would be beneficial
- Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment.
Applications without a CV will not be considered. If you have not heard back from us within 5 working days, your application is unlikely to have been successful on this occasion.
Receptionist Wiltons London This includes an element of service charge employer: Wiltons
Wiltons, a prestigious family-owned restaurant in the heart of London since 1742, offers an exceptional work environment for its team members. With competitive pay, flexible shifts, and a strong focus on employee development through training and career progression opportunities, Wiltons fosters a supportive culture that values hard work and dedication. Enjoy generous benefits including a complimentary meal upon passing probation, a company pension scheme, and a vibrant atmosphere that celebrates fine British dining.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Wiltons London This includes an element of service charge
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on Wiltons. Familiarise yourself with their menu, values, and what makes them stand out in the fine dining scene. This will show your genuine interest and help you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle pressure, as these are key for a receptionist role at a busy restaurant like Wiltons.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional when you arrive for your interview. It reflects your respect for the role and the establishment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Wiltons team!
We think you need these skills to ace Receptionist Wiltons London This includes an element of service charge
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in fast-paced environments. We want to see how you've handled busy services and catered to guests, so don’t hold back on those details!
Be Personable:Since we’re all about exceptional customer service, let your personality shine through in your application. Use a friendly tone and show us your passion for hospitality – it really makes a difference!
Tailor Your CV:Don’t just send the same CV everywhere! Tailor it to fit the role at Wiltons. Mention any relevant skills or experiences that align with what we’re looking for, especially around guest relations and communication.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the Wiltons team!
How to prepare for a job interview at Wiltons
✨Know the Venue Inside Out
Before your interview, take some time to research Wiltons. Familiarise yourself with their menu, service style, and history. This will not only impress the interviewers but also help you understand how you can contribute to their team.
✨Showcase Your Customer Service Skills
As a receptionist, exceptional customer service is key. Prepare examples from your previous roles where you went above and beyond for guests. Highlight your ability to handle difficult situations with grace and professionalism.
✨Practice Your Communication Skills
Since you'll be the first point of contact for guests, practice clear and confident communication. Role-play common scenarios you might encounter, such as greeting guests or handling reservations, to demonstrate your readiness.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the restaurant's standards and shows that you take the opportunity seriously.
