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For Companies At a Glance
- Tasks: Welcome guests, manage reservations, and provide exceptional customer service in a fast-paced environment.
- Company: Join the prestigious Wiltons, a family-owned restaurant with a rich history since 1742.
- Benefits: Earn £15.40 to £17.50 per hour, enjoy flexible shifts, and receive 28 days holiday plus bonuses.
- Why this job: Be part of a renowned dining experience and grow your career in hospitality.
- Qualifications: Experience in a similar role, excellent communication skills, and a passion for customer service.
- Other info: Enjoy staff discounts, training opportunities, and a vibrant team culture.
The predicted salary is between 36000 - 40000 £ per year.
Overview
An exciting opportunity has arisen for an experienced full-time Receptionist to join House Manager Michael Stokes and our Front of House team at Wiltons on Jermyn Street, Green Park.
Why join the Wiltons team?
- Offering approx. £15.40 to £17.50 per hour or £36,000 to £40,000 per annum plus yearly bonus
- Approx. 45 hours a week Monday to Saturday with 2 days off – flexible shifts
- The restaurant is closed on Saturday lunches, Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays
- 28 days holidays (inc. bank holidays) + additional days given for years of service
- Training & development opportunities including company funded courses
- Career progression planning with platform ‘Flow Hospitality’
- Growth opportunities within both restaurants in the company
- Dinner invitation for your first Anniversary
- 50% discount in each restaurant within the group (Franco’s and Wiltons)
- Company pension scheme & Company sickness pay
- Uniforms provided and laundered
- Delicious meals whilst on duty
- Recommend a friend Scheme
- Employee of the month and the year rewards
- Annual staff party
Who are we?
Since Wiltons was established in 1742, it has consistently enjoyed a reputation as the epitome of fine British dining in London. Located on Jermyn Street between Green Park and Piccadilly, Wiltons is a family-owned restaurant with a sister venue: Franco’s also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London.
Wiltons combines a modern philosophy on service with all that is traditionally British to create the perfect dining experience. The atmosphere is perfectly matched with the immaculately prepared wild fish, shellfish, and game in season and meat dishes sourced from the finest farms.
The restaurant compromises of a bar area, a main dining room divided in 3 sections and a Private Dining room named the Jimmy Mark’s Room that can also be used as additional seating for the restaurant. Wiltons is open for lunch and dinner from Monday to Friday and dinner on Saturdays. For more information, please visit our website www.wiltons.co.uk
What can you bring to the team?
- Previous Experience in a similar, fast-paced establishment, catering for 80 to 100 covers during each service
- Welcoming and escorting guests to their tables
- Answering phone calls, making & cancelling reservations
- Assisting with the daily a la carte menu and event menus by liaising with Head Chef and Events Assistant
- Responding to email requests and enquiries
- Build relationships with the local Hotel concierges & regular guests
- Fluent in written and spoken English
- Exceptional customer service skills and telephone manner
- Excellent communicator and organisational skills
- Able to work under pressure
- Real pride & passion for what you do, with the ability to build long term relationships with our regular guests
- Having previously worked with Sevenrooms, OpenTable, Quandoo, The Fork
- Motivation, commitment, success orientated with a ‘can do’ attitude
- Enthusiasm, drive & desire to learn
- Knowledge of Point of Sale software Squirrel would be beneficial
- Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment.
- Note that offering quoted reflects the National Minimum Wage increase as of 1st April 2025 and is for age bracket 21 years old and over.
- Applications without a CV will not be considered. If you have not heard back from us within 5 working days, your application is unlikely to have been successful on this occasion.
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Receptionist employer: Wiltons
Contact Detail:
Wiltons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wiltons and its history. Understanding their values and what makes them unique will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! As a Receptionist, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a fine dining environment. Make sure you look polished and professional for your interview – it shows you take the opportunity seriously and are ready to represent Wiltons.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Receptionist role at Wiltons. Highlight your previous experience in fast-paced environments and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and why you’re excited about joining Wiltons. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Show Off Your Communication Skills: As a Receptionist, communication is key! Make sure your written application reflects your exceptional customer service skills and organisational abilities. We want to know you can handle phone calls and emails with ease, so keep it clear and concise.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Wiltons family!
How to prepare for a job interview at Wiltons
✨Know the Venue Inside Out
Before your interview, take some time to research Wiltons. Familiarise yourself with their menu, dining style, and overall atmosphere. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle difficult situations with grace and professionalism.
✨Practice Common Interview Questions
Anticipate questions related to your experience in fast-paced environments and your familiarity with reservation systems like Sevenrooms or OpenTable. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the restaurant's standards and your commitment to the role.
