At a Glance
- Tasks: Lead our Front of House team and ensure exceptional guest experiences.
- Company: Join Wiltons, a prestigious family-owned restaurant in London since 1742.
- Benefits: Earn £18-£19 per hour, enjoy 28 days holiday, and receive a yearly bonus.
- Other info: Enjoy 50% off meals, training opportunities, and a vibrant team culture.
- Why this job: Be part of a renowned dining experience and grow your hospitality career.
- Qualifications: Experience as a Reception Manager and strong customer service skills required.
The predicted salary is between 45000 - 47500 £ per year.
An exciting opportunity has arisen for an experienced full-time Reception Manager to join our Front of House team at Wiltons on Jermyn Street, Green Park.
Why join the Wiltons team?
- Offering approx £18 to £19 per hour or £45,000 to £47,500 per year plus yearly bonus
- Approx. 45 hours a week Monday to Saturday with 2 days off per week
- The restaurant is closed on Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays
- 28 days holidays (inc. bank holidays) + additional days given for years of service
- Training & development opportunities including company funded courses
- Career progression planning with platform ‘Flow Hospitality’
- Growth opportunities within both restaurants in the company
- 50% discount in each restaurant within the group (Franco’s and Wiltons)
- Company sickness pay
- Company pension scheme
- Uniforms allowance
- Dry cleaning
- Delicious meals whilst on duty
- Recommend a friend Scheme
- Annual staff party
Who are we?
Since Wiltons was established in 1742, it has consistently enjoyed a reputation as the epitome of fine British dining in London. Located on Jermyn Street between Green Park and Piccadilly, Wiltons is a family-owned restaurant with a sister venue: Franco’s also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London.
Wiltons combines a modern philosophy on service with all that is traditionally British to create the perfect dining experience. The atmosphere is perfectly matched with the immaculately prepared wild fish, shellfish, and game in season and meat dishes sourced from the finest farms.
The restaurant compromises of a bar area, a main dining room divided in 3 sections and a Private Dining room named the Jimmy Mark’s Room that can also be used as additional seating for the restaurant. Wiltons is open for lunch and dinner from Monday to Friday and dinner on Saturdays.
What can you bring to the team?
- Previous experience as a Reception Manager in a similar establishment, catering for 80 to 120 covers during each service
- Hospitality experience necessary
- Sevenrooms & TISSL/Horizon experience would be beneficial
- Exceptional customer service skills
- Management & leadership skills
- Excellent communication, organisational skills & telephone manner
- Calm under pressure
- Real pride & passion for what you do, with the ability to build long term relationships with our regular guests
- Motivation, commitment, success orientated with a ‘can do’ attitude
- Knowledge and diversity from previous roles to the team
- Enthusiasm, drive & desire to learn
Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment.
Applications without a CV will not be considered. If you have not heard back from us within 5 working days, your application is unlikely to have been successful on this occasion.
Reception Manager in City of Westminster employer: Wiltons
Wiltons, a prestigious family-owned restaurant located on Jermyn Street, offers an exceptional work environment for its employees. With competitive pay, generous holiday allowances, and a strong focus on training and career progression, team members can thrive in a supportive atmosphere that values both personal and professional growth. Enjoy unique benefits such as a 50% discount at sister venues and delicious meals while on duty, all within the heart of London's fine dining scene.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in City of Westminster
✨Tip Number 1
Get to know the company! Research Wiltons and its values, and think about how your experience as a Reception Manager aligns with their ethos. This will help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to hospitality management. Think about scenarios where you've excelled in customer service or handled pressure – these stories will showcase your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Wiltons team.
We think you need these skills to ace Reception Manager in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Reception Manager role. Highlight your previous experience in similar establishments and any specific skills that match what we're looking for, like customer service and management skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for hospitality and why you want to join our team at Wiltons. Be sure to mention any relevant experience and how you can contribute to our fine dining reputation.
Show Off Your Personality:We love a bit of personality! Don’t be afraid to let your enthusiasm and passion for the industry come through in your application. We’re looking for someone who can build long-term relationships with our guests, so show us what makes you unique!
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your CV and cover letter, and it helps us keep track of all applications efficiently.
How to prepare for a job interview at Wiltons
✨Know Your Stuff
Before the interview, make sure you research Wiltons thoroughly. Understand their history, menu, and what makes them stand out in the fine dining scene. This will not only impress your interviewers but also help you tailor your answers to align with their values.
✨Showcase Your Experience
Be ready to discuss your previous experience as a Reception Manager. Highlight specific examples where you've successfully managed a busy front of house, dealt with customer complaints, or improved service efficiency. Use metrics if possible to demonstrate your impact.
✨Demonstrate Customer Service Skills
Since exceptional customer service is key for this role, prepare to share stories that showcase your ability to handle difficult situations with grace. Think about times when you went above and beyond for a guest and how that reflects your passion for hospitality.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the restaurant's future plans. This shows your genuine interest in the role and helps you assess if Wiltons is the right fit for you.
