At a Glance
- Tasks: Welcome guests, manage reservations, and assist with menu coordination.
- Company: Join the vibrant team at Wiltons, a renowned restaurant in London.
- Benefits: Earn £15.40 to £17.50 per hour, plus bonuses and discounts on meals.
- Other info: Enjoy flexible shifts, training opportunities, and a supportive team culture.
- Why this job: Be part of a dynamic environment with opportunities for growth and development.
- Qualifications: Experience in fast-paced hospitality, excellent communication skills, and a positive attitude.
The predicted salary is between 32000 - 36000 £ per year.
An exciting opportunity has arisen for an experienced full‑time receptionist to join House Manager Michael Stokes and our Front of House team at Wiltons on Jermyn Street, Green Park.
Benefits
- £15.40 to £17.50 per hour plus yearly bonus
- Approx. 40 hours a week Monday to Saturday with 2 days off – flexible shifts
- Closed on Saturday lunches, Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays
- 28 days holidays (inc. bank holidays) + additional days for years of service
- Training & development opportunities, including company‑funded courses
- Career progression planning via Flow Hospitality platform
- Company pension scheme & sickness pay
- Uniforms provided and laundered
- Delicious meals whilst on duty
- 50% discount in each restaurant within the group (Franco’s and Wiltons)
Job Responsibilities
- Welcoming and escorting guests to their tables
- Answering phone calls, making & cancelling reservations
- Assisting with the daily a la carte menu and event menus by liaising with Head Chef and Events Assistant
- Responding to email requests and enquiries
- Building relationships with local hotel concierges & regular guests
Requirements & Qualifications
- Previous experience in a similar, fast‑paced establishment catering for 80 to 100 covers during each service
- Fluent in written and spoken English
- Exceptional customer service skills and telephone manner
- Excellent communication and organisational skills
- Ability to work under pressure
- Motivation, commitment, and a can‑do attitude
- Enthusiasm, drive and desire to learn
- Knowledge of Sevenrooms, OpenTable, Quandoo, The Fork
- Knowledge of Point of Sale software Squirrel beneficial
- Right to work in the UK is a requirement. Sponsorship is currently not available.
Offer reflects the National Minimum Wage increase as of 1st April 2025 for workers aged 21 and over.
Receptionist Wiltons London This includes an element of service charge employer: Wiltons
Wiltons is an exceptional employer, offering a vibrant work culture in the heart of London, where you can thrive as part of a dedicated Front of House team. With competitive pay, flexible shifts, and generous benefits including training opportunities and a company pension scheme, we prioritise your growth and well-being while ensuring a rewarding experience in hospitality. Enjoy delicious meals on duty and exclusive discounts across our restaurant group, making every day at Wiltons a unique and fulfilling journey.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Wiltons London This includes an element of service charge
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Wiltons. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your personality! When you get that interview, let your enthusiasm shine through. They want to see how you’ll fit into their team, so be yourself and share your passion for customer service.
✨Tip Number 3
Research is key! Familiarise yourself with Wiltons’ menu and their service style. This will not only impress them but also help you feel more confident during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Receptionist Wiltons London This includes an element of service charge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the receptionist role at Wiltons. Highlight your previous experience in fast-paced environments and any relevant skills that match the job description. We want to see how you can bring your unique flair to our Front of House team!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you're excited about joining Wiltons and how your customer service skills will enhance our guest experience. Keep it friendly and professional, just like the atmosphere we create at our restaurant.
Show Off Your Communication Skills:Since communication is key for this role, make sure your written application reflects your excellent communication skills. Use clear language and a positive tone to demonstrate your ability to connect with guests and colleagues alike.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from our team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Wiltons
✨Know the Venue Inside Out
Before your interview, make sure you research Wiltons and its history. Familiarise yourself with their menu, service style, and any recent news. This shows genuine interest and helps you answer questions more confidently.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a guest. This is crucial for a receptionist role!
✨Practice Your Communication Skills
Since this role requires excellent communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend, focusing on your telephone manner and how you would handle guest inquiries.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and the standards expected at Wiltons.
