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For Companies At a Glance
- Tasks: Welcome guests, manage reservations, and provide exceptional customer service in a fast-paced environment.
- Company: Join the renowned Wiltons, a family-owned restaurant with a rich history since 1742.
- Benefits: Earn £15.21 to £16.21 per hour, enjoy flexible shifts, and receive a yearly bonus.
- Other info: Enjoy 50% off meals, training opportunities, and a vibrant team culture.
- Why this job: Be part of a prestigious dining experience and grow your career in hospitality.
- Qualifications: Experience in a similar role, excellent communication skills, and a passion for customer service.
The predicted salary is between 31600 - 33600 £ per year.
An exciting opportunity has arisen for an experienced full-time Receptionist to join House Manager Michael Stokes and our Front of House team at Wiltons on Jermyn Street, Green Park.
Why join the Wiltons team?
- Offering approx. £15.21 to £16.21 per hour plus yearly bonus
- Approx. 40 hours a week Monday to Saturday with 2 days off - flexible shifts
- The restaurant is closed on Saturday lunches, Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays
- 28 days holidays (inc. bank holidays) + additional days given for years of service
- Training & development opportunities including company funded courses
- Career progression planning with platform 'Flow Hospitality'
- Growth opportunities within both restaurants in the company
- To celebrate you passing probation you will be offered a Complimentary meal for 2
- 50% discount in each restaurant within the group (Franco's and Wiltons)
- Company pension scheme & Company sickness pay
- Uniforms provided and laundered
- Delicious meals whilst on duty
- Recommend a friend Scheme
- Employee of the month and the year rewards
- Annual staff party
Who are we?
Since Wiltons was established in 1742, it has consistently enjoyed a reputation as the epitome of fine British dining in London. Located on Jermyn Street between Green Park and Piccadilly, Wiltons is a family-owned restaurant with a sister venue: Franco's also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London.
Wiltons combines a modern philosophy on service with all that is traditionally British to create the perfect dining experience. The atmosphere is perfectly matched with the immaculately prepared wild fish, shellfish, and game in season and meat dishes sourced from the finest farms.
The restaurant comprises a bar area, a main dining room divided into 3 sections and a Private Dining room named the Jimmy Mark's Room that can also be used as additional seating for the restaurant. Wiltons is open for lunch and dinner from Monday to Friday and dinner on Saturdays.
What can you bring to the team?
- Previous Experience in a similar, fast-paced establishment, catering for 80 to 100 covers during each service
- Welcoming and escorting guests to their tables
- Answering phone calls, making & cancelling reservations
- Assisting with the daily a la carte menu and event menus by liaising with Head Chef and Events Assistant
- Responding to email requests and enquiries
- Build relationships with the local Hotel concierges & regular guests
- Fluent in written and spoken English
- Exceptional customer service skills and telephone manner
- Excellent communicator and organisational skills
- Able to work under pressure
- Real pride & passion for what you do, with the ability to build long term relationships with our regular guests
- Having previously worked with Sevenrooms, OpenTable, Quandoo, The Fork
- Motivation, commitment, success orientated with a 'can do' attitude
- Enthusiasm, drive & desire to learn
- Knowledge of Point of Sale software Squirrel would be beneficial
Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment. Applications without a CV will not be considered. If you have not heard back from us within 5 working days, your application is unlikely to have been successful on this occasion.
Receptionist - Jermyn Street, London employer: Wiltons
Contact Detail:
Wiltons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Jermyn Street, London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wiltons and its history. Understanding their values and what makes them unique will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! As a receptionist, you'll be the first point of contact for guests. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle any situation with grace and professionalism.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a fine dining environment like Wiltons. Make sure you look polished and professional for your interview – it shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation for the opportunity but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist - Jermyn Street, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Receptionist role at Wiltons. Highlight your previous experience in fast-paced environments and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and why you want to join the Wiltons family. We love seeing enthusiasm, so let your personality come through!
Showcase Your Customer Service Skills: Since exceptional customer service is key for us, make sure to include examples of how you've gone above and beyond for guests in your application. We want to know how you build relationships and create memorable experiences!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Wiltons!
How to prepare for a job interview at Wiltons
✨Know the Venue Inside Out
Before your interview, take some time to research Wiltons and its history. Familiarise yourself with their menu, service style, and what makes them stand out in fine British dining. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a receptionist, exceptional customer service is key. Prepare examples from your previous roles where you went above and beyond for guests. Highlight your ability to handle difficult situations with grace and professionalism, as this will resonate well with the interviewers.
✨Practice Common Interview Questions
Anticipate questions related to your experience in fast-paced environments and your familiarity with reservation systems like Sevenrooms or OpenTable. Practising your responses will help you articulate your thoughts clearly and demonstrate your readiness for the role.
✨Dress to Impress
First impressions matter, especially in a fine dining setting. Dress smartly and professionally for your interview. This not only reflects your understanding of the restaurant's atmosphere but also shows respect for the opportunity you're being given.