At a Glance
- Tasks: Lead the front of house team and deliver exceptional dining experiences.
- Company: Join the prestigious Wiltons, a fine British dining restaurant in London.
- Benefits: Earn £19.45 to £21 per hour, plus bonuses and discounts.
- Other info: Enjoy flexible shifts, training opportunities, and a vibrant team culture.
- Why this job: Be part of a historic restaurant with a modern twist and great career growth.
- Qualifications: Experience in fast-paced dining, strong leadership, and customer service skills.
The predicted salary is between 40000 - 44000 € per year.
An exciting opportunity has arisen for an experienced full-time Head Waiter to join House Manager Michael Stokes and our Front of House team at Wiltons on Jermyn Street, Green Park.
Why join the Wiltons team?
- Offering approx. £19.45 to £21 per hour plus yearly bonus
- Approx. 40 hours a week Monday to Saturday with 2 days off - flexible shifts
- The restaurant is closed on Saturday lunches, Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays
- 28 days holidays (inc. bank holidays) + additional days given for years of service
- Training & development opportunities including company funded courses
- Career progression planning with platform 'Flow Hospitality'
- Growth opportunities within both restaurants in the company
- To celebrate you passing probation you will be offered a Complimentary meal for 2
- 50% discount in each restaurant within the group (Franco's and Wiltons)
- Company pension scheme & Company sickness pay
- Uniforms provided and laundered
- Delicious meals whilst on duty
- Recommend a friend Scheme
- Employee of the month and the year rewards
- Annual staff party
Who are we?
Since Wiltons was established in 1742, it has consistently enjoyed a reputation as the epitome of fine British dining in London. Located on Jermyn Street between Green Park and Piccadilly, Wiltons is a family-owned restaurant with a sister venue: Franco's also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London. Wiltons combines a modern philosophy on service with all that is traditionally British to create the perfect dining experience. The atmosphere is perfectly matched with the immaculately prepared wild fish, shellfish, and game in season and meat dishes sourced from the finest farms. The restaurant compromises of a bar area, a main dining room divided in 3 sections and a Private Dining room named the Jimmy Mark's Room that can also be used as additional seating for the restaurant. Wiltons is open for lunch and dinner from Monday to Friday and dinner on Saturdays.
What can you bring to the team?
- Previous experience in a similar, fast-paced establishment, catering for 80 to 100 covers during each service
- Excellent knowledge of British cuisine
- Good knowledge of the different grape varieties and wine styles, spirits and classic cocktails
- Being able to recommend dishes based on the information provided by the guest
- Excellent training, coaching and delegation skills
- Strong leadership skills
- Excellent sales & customer service skills
- Have experience and a good awareness of opportunities to improve sales
- High level of awareness and ability to anticipate guest needs
- Able to serve and clear a table up to 4 people
- Knowledge of the reservation system Sevenrooms and Point of Sale software Squirrel would be beneficial
- Motivation, commitment, success orientated with a 'can do' attitude
- Knowledge & diversity from previous roles to the team
- Enthusiasm, drive & desire to learn
- WSET certification or equivalent would be beneficial
- Adhere to the restaurant Health & Safety policy, responsibilities & obligations
Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment. Applications without a CV will not be considered. If you have not heard back from us within 5 working days, your application is unlikely to have been successful on this occasion.
Head Waiter/Waitress - Jermyn Street, London employer: Wiltons
Joining the Wiltons team means becoming part of a prestigious family-owned restaurant with a rich history dating back to 1742, located in the heart of London. We offer competitive pay, flexible working hours, and a supportive work culture that prioritises employee growth through training and career progression opportunities. Enjoy unique benefits such as generous discounts, complimentary meals, and a vibrant atmosphere that celebrates fine British dining.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter/Waitress - Jermyn Street, London
✨Tip Number 1
Get to know the restaurant scene in London! Visit places like Wiltons and Franco's, chat with staff, and soak up the atmosphere. This will not only give you insights into the dining experience but also help you make connections that could lead to job opportunities.
✨Tip Number 2
When you apply, don’t just send your CV; show us your personality! A quick video introduction or a personal note about why you love British cuisine can really make you stand out. We want to see your enthusiasm for the role!
✨Tip Number 3
Prepare for your interview by brushing up on your knowledge of wine and classic cocktails. Being able to recommend dishes and pairings will impress us and show you’re serious about the role. Plus, it’s a great way to demonstrate your expertise!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows us you’re keen and professional, which is exactly what we’re looking for!
We think you need these skills to ace Head Waiter/Waitress - Jermyn Street, London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head Waiter/Waitress role. Highlight your experience in fast-paced environments and any relevant skills, like knowledge of British cuisine or wine. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for fine dining and customer service. Let us know why you’re excited about joining Wiltons and how you can contribute to our reputation for excellence.
Show Off Your Experience:Don’t hold back on showcasing your previous roles. Mention specific achievements, like improving sales or training staff. We love seeing how you’ve made an impact in your past positions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it shows you’re keen to join our team at Wiltons!
How to prepare for a job interview at Wiltons
✨Know Your Menu Inside Out
Familiarise yourself with the menu and the specialities of British cuisine that Wiltons is known for. Be ready to discuss your favourite dishes and how you would recommend them to guests, showcasing your knowledge and passion for food.
✨Show Off Your Leadership Skills
As a Head Waiter/Waitress, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or trained new staff, highlighting your coaching skills and ability to delegate effectively.
✨Brush Up on Your Wine Knowledge
Since excellent knowledge of grape varieties and wine styles is essential, take some time to review common pairings and be prepared to discuss your favourite wines. This will show your expertise and help you stand out as a candidate who can enhance the dining experience.
✨Anticipate Guest Needs
Think about how you can go above and beyond for guests. Prepare scenarios where you've anticipated customer needs in the past, whether it’s remembering a regular's favourite dish or handling a complaint gracefully. This will demonstrate your commitment to exceptional service.
